SUSHANTA ACHARJEE

 Currently spearheading efforts in developing a strong service infrastructure to make service a differentiator.
 Skilfully lead operations & management of 7 branches in country that service a fleet of over 2000 vehicles/ month, while managing a team of 18 0 service advisors.
 Plan and lead Operations and Service Management, with a sharp focus on top and bottom line profitability.
 Lead the efforts in developing a robust service infrastructure comprising of service dealers and spare part dealers, across the country, to increase reach of services.
 Institutionalize customer focused service policies and processes to enhance the quality of service delivered.
 Conceptualize and implement quality programs and standards to enhance customer satisfaction.
 Implemented performance metrics and dashboards to evaluate service levels.
 Analyze performance of key metrics and implement ways to improve service as and when required.
 Periodically conducted audits to assess the quality of service delivered.
 Scan the market to benchmark service offerings with competitors & implement industry best practices.
 Ensure prompt resolution to customer queries and complaints.
 Conducted periodic inventory audits to ensure availability of spares for repair and replacement.
 Formulate and implement marketing and business campaigns to support sales in revenue generation.
 Recruit, coach and mentor a team of service advisors to enhance their product and customer handling skills and create a culture of high performance.

Leading provider for assembly, sell and service of commercial four / three wheeler vehicles.
Bangladesh distributor for Mitsubishi Motors, Volvo Eicher Commercial Vehicles, Mahindra & Mahindra and Daimler India Commercial Vehicles.

Business of assembly, sell and service of four wheeler vehicles and tractors. Leading distributor of Volvo Eicher Commercial Vehicles, Force, Foton and Mahindra Tractors

Business of assembly and after sale service of Wuyang Honda brand motorcycles