Senior Order Management Specialist
Hewlett Packard enterprises
Total years of experience :4 years, 5 Months
Senior Business Operations AssociateEdit
Hewlett Packard Enterprise, Bangalore
Jan 2023 - Present (1 Year, 3 Months)
Senior Business Operations Associate(Order Management)at Hewlett-Packard Enterprise with around 4.4 years of impressive record in order management with high-pressure environment.Verifying purchase orders, Order processing, Order Entry.• Experience: 1.2 years from January 2023 to till date
• Current Role: Senior Business Operations Associate IV
• Business Group: Supply Chain and Operations
Roles and Responsibilities:
• Managing Indirect and Direct booking requests and placing the orders on time.
• Managing Order Change Requests, rebooking requests and releasing manual and system Holds from the orders
• Supporting in completing Quarterly SNI activity
• Supporting bulk requests CRD changes, deconsolidation, rebooking received from SCOM team
• Supporting for Direct RTM team in completing Reason for Cancellation report.
• Supporting as a Backup for Sales Org Report
• Applications used : SAP, SFDC, Outlook, Deal manager, NGQC, PPRT Ms word and Excel
Order Management SpecialistEdit
Tata Consultancy Services, Bangalore
Nov 2019 - Nov 2022 (3 Years)
Joined as a fresher in GE Healthcare project in 2019 at TCS Bangalore branch.
• Experience: 3 years from November 2019 to November 2022
• Roles: Order Management Specialist, SME( Subject Matter Expert)
• Business Group: Supply Chain and Operations (Order Management)
Roles and Responsibilities:
• Tracking POD’s, installing service reports and doing final transfer to the customers.
• As an Order Management Specialist handling high volume number of orders in high-pressure environment.
• Entering the orders in eOM and procuring the orders.
• If required performing ATO and CDO for the orders in oracle and sending the Sales Order Acknowledgement to the PSS
• Completing all the assigned tasks before cut off time and maintain good Turnaround Time
• Completing execution tasks like Scheduling and Change orders.
• Order Package creation• Training new associates on order booking and their performance evaluation on process
• Auditor for Order Management Team
• Responsibility for writing Standard Operating Procedures (SOP) and process.
• Presenting weekly team performance to client.
Applications used : Oracle GLPROD, eOM, Pega/MyOrder, Support Central Form and Customer search application Outlook, Ms word and Excel
MBA -Finance
B.com -Accounting and Taxation