Administrative Supervisor
Enjazat Services
مجموع سنوات الخبرة :4 years, 0 أشهر
• Responsible for managing, coaching and driving the performance of the Customer Service team to achieve KPIs
• Being a point of escalation for all customer service issues.
• Ensuring consistently high levels of customer excellence at all times.
• Acting on customer feedback.
• Motivating customers to use the company's services more.
• Developing strong links to internal and external stakeholders. •
• Providing clear leadership and direction to the customer service team on a daily basis.
• Inspiring and leading customer service teams.
• Promoting a hardworking, successful and pleasant team
Handling tasks such as domestic & international reservations, ticketing, constructing fares for corporate & individual clients using Sabre(Computerized Reservation System).
Using in-depth knowledge of travel destinations, transportation companies, hotels / resorts & selling these services to clients.
Maintaining records for all travel PAX and handling travel related enquiries.
Listening to client’s requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing clients in person and via telephone calls and emails.
Responding to incoming email and phone enquiries.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales.
Deal with customer inquiries face to face and by telephone.
Communicate with English, Bengali and Hindi speaking clients.
Update daily Uplift of passenger in flights on excel and send to Manager incharge.
Answer phone professionally courteously and promptly.
• Dealing with customer inquiries face to face and by telephone.
• Ensuring that a customer’s problem is brought to a satisfactory conclusion.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Making Public Announcement in the Airport whenever required and then updating in the computer system to keep the record track.
• Ensuring all telephone calls are answered within a time frame.
• Using Word & Excel to write reports.
• Fulfilled all aspects of a Primary school teacher including planning and implementing work.
• Successfully implemented classroom management strategies and developed excellent behaviour management techniques.
• Assessed children's development and learning and reported appropriately.
• Participated in extra curricular activities such as Sport Activities and organized school trips.
• Used different teaching aids to ensure all children achieved their full potential.
• Embedded a positive and calm approach to my teaching style.
Work involved is teaching the students, General Science (Class: VI)
&
Mathematics (Class: VII & VIII)