سوفيدها Salian

Managed and resolved customer grievances received through multiple channels.
• Handled high-priority and escalated complaints.
• Conducted root cause analysis and identified process improvements.
• Coordinated with internal stakeholders for timely complaint resolution.
• Assisted with regulatory complaint handling and compliance requirements.
• Prepared reports and maintained service quality standards.

Handled escalated customer complaints across banking products and services.
• Ensured compliance with grievance redressal policies and regulatory guidelines.
• Maintained complaint records and MIS reports.
• Worked with various departments to improve customer experience and reduce complaint volumes.