Senior Technical Support Engineer
Wipro Arabia Limed/ Princess
Total years of experience :13 years, 0 Months
• Provided excellent customer support in an efficient way.
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
• Deploy and configuring PCs, Workstations and Laptops.
• Outlook configurations and support.
• Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or Incident Monitor help tickets.
• Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment.
• Set up/Configuring/Troubleshooting locations network ports.
• Set up/Configuring/Troubleshooting virtual devices (Thin Clients / hp VDI)
University Project
Ibn Khaldoun Educational Company
•Managing all the software systems such as Payroll, HR, Attendance, Security systems.
•Part of the Company’s Development Team.
•Providing IT support and trainings.
•Manages network operations to include: troubleshooting connectivity and Server problems.
•Responsible for a team of IT engineer ladies in both IKS branches.
• SAP ERP (SD - PM - PP - QC and MM) Modules Administrator.
• Information Security Management System (ISO 270001)
• Software and database support (Microsoft Power Builder, Share Point, Oracle Database 10g).
• Installing and configuring Servers.
• Microsoft Active Directory 2007administrator.
• Gate Attendance System (LENEL Software support) administrator.
Thesis Title: Recent Trends in Applying the Cloud Computing Technology on Mobile Sets through the LTE Mobile Technology. Published Papers: Network Virtualization Feasibility Study, ICCCE2014, Malaysia, August 2014. Network Virtualization Feasibility Study, IEEE, September 2014.
Project Title: HSDPA (High Speed Downlink Packet Access) Project Grade: Excellent Project Description: 3.5G of Mobile Communication Systems •Mobile Handovers •Channel Coding •Mobility and Modulation
Project Title: HSDPA (High Speed Downlink Packet Access) Project Grade: Excellent Project Description: 3.5G of Mobile Communication Systems •Mobile Handovers •Channel Coding •Mobility and Modulation
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