سوزان غلوان

- Executive Assistant to the Secretary to the Board (STB) in the Board Affairs Department.
- Provides high-level administrative support and assistance to the manager and/or other assigned leadership staff of the department.
- Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, agendas, and other documents for senior staff.
- Schedule meetings on behalf of executives.
- Maintain organized filling of the department.
- Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
- Prepare quarterly report of the department.
- Renewing the license of the bank and making sure all the license are updated.
- Arranging the agendas of the committees and the board meetings and send it to the related departments in order to get all the required documents of each item on the agenda
- Preparing and sending some specific reports to the central bank in quarterly basis .
- Assisting in preparing for the AGM meetings by sending letters, memos and invitations.
- Performs additional duties as assigned by executives

- Provide administrative support to ensure efficient operation of the office.
- Answer and direct phone calls & Provide general support to visitors
- Issue correspondence letters, faxes, quotations, presentations and other forms
- Develop and maintain a filing brief system
- Support managers and Sales team through a variety of tasks related to organization and communication.
- Organize and schedule meetings and appointments
- Coordinate between the drivers in daily basis.

Branches Officer: May2010 - Sep2010
- First assistant to Head of Branches Manager in the Bank and one of the Retail banking Group.
- Organizing the relation between the Branches and The Head of Branches Manager also with the Central Bank.
- Providing Central Bank with monthly reports from the Branches such as foreign currency sales report.
- Analyzing the customer’s accounts to grant them features or banking facilities .
- Studying the annual audit reports for the branches and discus it with head of branches manager to take suitable punitive performances, follow up the corrective plan of the branch, and direct notes to the sections to take the right process.
- Studying and analyzing the overdrawn accounts to treat each situation according to its case.
- Studying the memoirs, the inquires and the problems which come from the branches to suggest the right treatment tools and discus it with head of branches manager to take the good decision.
- Studying the shortage & the excess in cash as monthly reports from the branches and treating the amounts that higher than the validity of branch manager.

customer service: Aug 2009 - May2010
- Meeting with clients and providing full service for them.
- Opening new accounts for clients (current, saving, salary and time deposits accounts).
- Selling and Marketing the bank’s services and products such as ATM and VISA cards.
- Establishing manager checks, Money Order and confirmed checks.
- Doing transfers between internal accounts and to external accounts.
- Exchanging ( selling and buying ) foreign currencies at the rates of exchange declared.
- Issuing, extending and canceling bank guarantees.
- Providing full information for the clients about the terms and the required papers to get personal loans and housing loans

- Directly contacting & assisting investors.
- responsible of handling of all incoming & outgoing contacts
- Establishing and issuing out Title Deeds Contract, as well as the filling in the RERA forms to proceed further on with the agreement between, either agents and/or associates
- Scheduling and attending meetings to gather update for progress in sales on a weekly basis, inventory adjustments.
- Handling the paid or unpaid checks.
- Sending emails out in Arabic and English on a daily basis, updating clienteles for newly launched development and re sells availability.
- Appraising the market value in Dubai and to inform Investors on bi-weekly basis, providing news and stats of the market.