Guest Relation Executive
Crowne Plaza
Total years of experience :16 years, 6 Months
Manage staff responsible for event coordination activities.
Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
Hire, train, and educate staff on proper event procedures.
Calculate budgets and adjust when necessary.
Book venues and negotiate fees.
Prepare invitations and send out at appropriate time.
Hire bartenders and wait staff.
Work with guest of honor to ensure all requests are met.
Drive attendance to the event.
Promote the event using flyers, cold calling, and social media as examples of ways to spark attention.
Analyze event performance and prepare metrics presentation.
Define company brand through events.
Ensure staff is adequately prepared for event.
Pay vendors for their participation in the event.
Provide receipts if needed.
Ensure day of event goes smoothly.
Set up booths, flowers, decorations, and other event decor.
Plan menus, order food, and hire chefs or caterers.
Sample food, including main dishes and desserts.
Give final approval for items such as music and menus
Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
Calculate budgets and ensure they are adhered to.
Book talent, including musicians, bands, and disc jockeys
Select chefs or catering companies to prepare food for event.
Sample food and select dishes for menus.
Visit venue to plan layout of seating and decorations.
Schedule speakers, vendors, and participants.
Coordinate and monitor event timelines and ensure deadlines are met.
Initiates, coordinates and/or participates in all efforts to publicize event.
Edit and design promotional materials.
Prepare presentations.
Develop and oversee fundraising events.
Negotiate and secure event space.
Secure sponsorships.
Work with printer and designer to develop event invitations.
Create invitee list.
Send out invitations and manage RSVP list.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Handling enquiries
• Answering incoming calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondenc
Bachelor of Commerce - English