Customer Service Advisor
DHL
Total des années d'expérience :0 years, 8 Mois
December 19, 2012-present
Customer Service Advisor
DHL
Organization Type: International Courier Service
Major Duties & Responsibilities
-Accept packages delivered by customers and assist with completing appropriate documentation.
-Respond to in-coming calls within the DHL standards to ensure that a positive image of DHL is portrayed at all times.
-Answer customer queries, providing accurate customer service information to all customers.
-provide customer assistance with tracing delivery details or with any inquires form typing, filing and routine clerical works as directed by the customer service supervisor. Assemble information and distribute reports, correspondence and literature, as directed.
-Maintain records, and refer information to appropriate staff member for follow-up or take accurate massages of required.
-Ensure the correct information of customers are logged onto computer.
- provide sales leads, assist in developing new business, selling and advertising company services to prospective users.
Aug 19, 2011-Aug 20, 2011 Certified International Specialist DHL This training is an international training which help us to know how to care about our customers. CIS of security to aware and secure our work enviroment It also help us to upgrade leadership skills
I was very good at English as well Marking studies i am really hard worker, able to coup-up in stressful work environment.
I am really hard worker and able to create a difference in a company.
2000 Certificate, Digital Electronics