Operations Manager
MoldArt India Pvt Ltd
Total years of experience :14 years, 10 Months
Tracking Budget Expenses, Staffing, Quality Management, Managing Processes, Organization, Coaching, Communicating Processes, Disciplining Employees, Motivating Others, Promoting Process Improvement, Reporting Skills.
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Purchases raw materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Responsible for introducing innovative ideas which will make the work flow easy and happy to work.
• Sending couriers to all the PAN India Clients of new innovative products.
• Accountable for arranging the appropriate candidates from the pool as per client’s requirements.
• Explaining the job description to the candidates. Also explaining them the benefits of the role along-with perks and other benefits.
• Building a strong relationship with the passive as well as active candidates for the present role as well for the future opportunities.
• Mainly responsible for the handling walk - in clients such as Privilege Customers, Corporate Customers and NRI clients.
• Explore opportunities to develop new markets/ segments in line with company sales strategy from time to time.
• Conducting Training sessions for staff on newly arrived Investment Products.
• To escalate customer grievances and to resolve the same immediately.
• Introduced various tools and format for analysis and control of costs.
• Coordinating with the Restaurant Managers and Assistant Restaurant Managers to cover Sales target set by Head Office.
• Introducing new modules which help the company to track the loop holes and rectify the same.
• To generate business for the company by meeting revenue targets set by the superiors and / or Head Office.
• Preparing reports and other performance analysis documentation.
• Reporting to and attending regular meetings with area managers or head office representatives.
• Ensuring high standards of customer service are observed at all times.
• MBA (Master of Business Administration), University of Wales, Cardiff, United Kingdom in 2009
• Bachelor of Management Studies, from Mumbai University, Mumbai in 2008.