Globe Caliber
Total years of experience :7 years, 1 Months
Key Result Areas
● Offering 24*7 L1/L2 support in interface tool in Windows 2008 R2 and L2 support with a team of 5 Members
● Working on IT Support and administration across applications like Active Directory, Domain Name Service and DHCP
● Performing patches & back-ups for critical production servers and ensuring servers are in effective working condition
along with network availability and maintenance of disaster recovery stance
● Resolving incidents, problems, and implementing best practices in change management
● Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Disaster Management and
Data Recovery Plans
● Establishing and running data-centre infrastructure including sizing, configuration, bandwidth estimation, network
management, load balancing; supervising the provisioning, installation and maintenance of new servers
● Performing systems back-ups, restore procedures, file replications and script management for servers; monitoring
servers on a proactive basis for service interruption, server performance and back-up failures
● Ensuring that the goals of the Incident Management Process are achieved; restoring normal service as soon as possible
based on customer perspective and within defined SLA
● Detecting, logging, categorizing and prioritizing incidents and providing initial incident support
● Closing incidents after verification from users; defining and planning separate procedures for major incidents
Led the installation of Ubuntu, JAVA IDE, Tomcat, Eclipse Neon, Networking & Hardware or any drivers installing. Managed
UBUNTU Server & Network)
Managed Router Configuration, Switch Configuration, IP Configuration, (Cisco)).
Extracurricular Activities
● Attended Workshop on EMBEDDED SYSTEM with Grade A
● Worked in Doordarshan channel Kendra Nagpur as a Trainee
● Acted as
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