HR Talent Development Manager
Landmark Group
Total years of experience :19 years, 5 Months
− Growth Facilitator: Spearheaded transformative initiatives to elevate talent management impact, strategically focusing on progressive and precision-targeted Learning and Development (L&D) programs essential for attracting, retaining, and empowering a diverse workforce.
− Enhanced Nationalization Rates: Successfully increased nationalization numbers from 8% to 72% in the Kingdom of Saudi Arabia and from 12% to 32% in Bahrain.
− Strengthened Succession Bench: Elevated the succession bench strength in critical retail positions from 0 to 88%.
− Improved Build Vs Buy Ratio: Achieved an 88% increase in the Build Vs Buy ratio by implementing Retail Career Paths for Retail Store Managers and Area Roles.
− Tailored Leadership and Talent Programs: Customized Leadership, Talent, and Capability Programs to engage diverse demographics, notably focusing on attracting and retaining millennial talent.
− Empowered National Leaders: Developed capabilities and promoted over 100 nationals to independently run stores as Store Managers.
− Area Manager Development Program: Promoted 25% of Store Managers to Area Managers through a structured development program.
− Reduced New Joiner Attrition: Implemented initiatives like the Coach Buddy program and new joiner deck, leading to a reduction in annualized new joiner attrition.
− Revolutionized Loyalty Program: Launched Bahrains biggest loyalty program, Shukran 2.0, increasing loyalty customer spend by 25% in six months.
− Led Store Operating Change Management: Spearheaded the largest Store Operating Change Management transformation across all stores and managers in Bahrain.
− Established Assessment Center: Established an Assessment Center for succession planning, conducting over 1200 assessments in the last 2 years.
− Promoted Localization: Played a pivotal role in increasing nationalization for Supervisor, Store Managers, and Area Managers, ensuring a balanced localization percentage.
− Enhanced Audit Processes: Implemented and measured the effectiveness of three audit cycles across retail operations and warehouses, defining parameters and SOPs for audit specifications.
− Designed Leadership Development Programs: Developed and rolled out Leadership Development Programs tailored for management trainees.
− Conducted Talent Reviews: Spearheaded the annual Talent Review Cycle across critical roles in Bahrain.
− Redesigned Training Programs: Reviewed and redesigned training programs to align with evolving needs, enhancing engagement, learning, and retention.
− Digital Learning Migration: Facilitated the migration of learning modules from traditional to digital platforms across the group, benefiting 28, 000 employees in 9 countries and 10+ brands.
− Recognition and Awards: Positioned the organization on the Global HCM Excellence map, securing prestigious awards like the Gold Award in Best Advance in Assessment Utilization and Best Talent Management Strategy.
− Integration of Learning Management Systems: Led the integration of courses into the Oracle Learning Management Systems, providing seamless access to 4000 employees and automating the learning component in the employee life cycle, ensuring efficient skill development.
− Workshop Facilitation: Received recognition for conducting workshops on Leadership & Supervisory Skills Development, Team Building, Train the Trainers, Standard Operating Procedure & Service Excellence, Product & Process Improvements, and Managerial Effectiveness for Middle & Senior Management in both English and Arabic, catering to diverse language needs.
− Annual Talent Review Cycle: Spearheaded the annual Talent Review Cycle across critical roles in the region, ensuring systematic evaluation and development planning for key talent.
− Performance Appraisal Facilitation: Collaborated with HR to facilitate annual performance appraisals for all brands across the region, ensuring alignment with organizational goals and individual development needs.
− Shrinkage and Stock Loss Reduction: Played a pivotal role in reducing shrinkage and stock loss by 50% for a significant Landmark brand, implementing robust measures to enhance operational efficiency and minimize losses.
− Enhanced Audit Processes: Implemented and assessed the effectiveness of three new audit cycles across retail operations and the warehouse, defining parameters and SOPs for audit specifications, and coordinating with the internal audit team to ensure compliance and operational excellence.
• Achieve business targets through agency model
• Run marketing campaigns on new product launches
• Recruit & develop agency model to lead business.
• Achieve business targets through credit card sales
• Run marketing campaigns on new product launches
• Train Retail Owned & Company Owned outlets on RETALIX application
• Recruit & Train outlet employees to run day to day activities
• Commission & Sign off Go live of the outlets with 22 days of process.
• Achieve business targets through agency model
• Run marketing campaigns on new product launches
• Recruit & develop agency model to lead business.
Human Resource Management
Computer Applications
Advance Human Resource Development
