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Mohammad Imran Khan, Call Center Executive

Mohammad Imran Khan

Call Center Executive·Idea India

Qatar

High school or equivalent, Accounting

Work experience

Total years of experience: 5 years, 3 months

Call Center Executive

January 2021 - January 2022

Idea India

Mumbai, India

January 2021 - January 2022

• Handled inbound and outbound customer calls.
• Resolved customer inquiries and complaints professionally.
• Maintained accurate customer records and call logs.
• Achieved high customer satisfaction through effective communication.
Company industry:
Telecommunications

Junior Executive – Warehouse Operations

January 2021 - June 2021

Amazon India

Mumbai, India

January 2021 - June 2021

• Received, sorted, picked, packed, and dispatched customer orders.
• Maintained inventory accuracy using warehouse systems.
• Followed workplace safety procedures and productivity targets.
• Worked effectively in a fast-paced warehouse environment.
Company industry:
Internet & E-commerce

Owner / Mobile Shop Manager

January 2016 - January 2019

RK Mobiles and Communication

Butwal, Nepal

January 2016 - January 2019

• Managed daily retail shop operations.
• Sold mobile phones, accessories, SIM cards, and recharge services.
• Maintained inventory, billing, and cash transactions.
• Delivered excellent customer service and after-sales support.
• Built strong customer relationships and increased customer satisfaction.
Company industry:
Consumer Electronics

Store Helper

January 2014 - January 2015

Uniplast,

Qatar

January 2014 - January 2015

• Assisted in receiving, inspecting, and storing incoming materials.
• Helped organize stock and maintain proper arrangement in the store.
• Supported inventory counting and stock record updates.
• Issued materials as instructed and maintained proper documentation.
• Ensured cleanliness, order, and timely availability of materials.
Company industry:
Industrial Production

Education

Sai Global Academy

January 2013

January 2013

High school or equivalent, Accounting

Nepal

Skills

CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CYCLE COUNTING
Intermediate
CYCLE COUNTING
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
Microsoft Office
Beginner
Microsoft Office
Beginner
Social Media
Intermediate
Social Media
Intermediate
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Teamwork
Intermediate
Teamwork
Intermediate
Sales
Intermediate
Sales
Intermediate
Content Creation
Intermediate
Content Creation
Intermediate
SEO
Intermediate
SEO
Intermediate

Languages

English

Expert

Hindi

Expert