Project Manager/PMO
Capgemini Technology Solutions India PVT LTD
Total des années d'expérience :12 years, 7 Mois
• Managing service delivery operations in line with the contracted SLAs and KPIs.
• Collaborating with project teams to define project goals, plan resources, and track progress in regular project status meetings.
• Defining the Scope of the Project & Realizing benefits.
• Organizing meetings, understanding the project requirement, monitoring of overall project budget, preparation, control & timely estimation of budget.
• Worked closely with team members to gather and consolidate project status updates, milestones and key performance indicators.
• Monitored contract terms and conditions to ensure timely delivery and addressed any issues or risks that arose during the project lifecycle.
• Coordinated resource allocation and capacity planning across projects, supporting senior project managers in optimizing resource allocation.
• Clear exception reporting and appropriate escalation
• Provide day-to-day direction to project resources.
• Facilitate the identification and mitigation of project risks and issues.
• Updating & Managing resource tracker, on-boarding, off-boarding, access provision, tagging - de-tagging, miscellaneous tasks from leads, etc…
• Creating iSOW’s (internal financial statement of work) every year as per interlock.
• Managing Productivity Savings & calculating savings every month for Financials.
• Creating weekly & monthly presentations, scheduling meetings & preparing MoM.
• Follow-ups with technical team via Communicator, Phone or E-Mails to met Response & Resolution SLM.
• Daily, Weekly & Monthly Audits for Quality Analysis of Technical team agents.
• Weekly Pending Report for backlog reduction
• Daily Escalation mails to be sent out for Backlog reduction & continual follow-ups with them according to Escalation Matrix.
• Working as a mediator between Service Desk & Technical agents to resolve any issue by continuous follow-ups.
• Creating weekly & monthly trending of the Technical teams to improve quality.
• Workings as a Change Manager, handling CAB meetings to get the Changes approved & for emergency changes arranging ECAB.
• Working as a Service Request Coordinator to process SRs & get them approved in Remedy.
Supervising technicians throughout minor & major incidents.
Auditing those incidents, send Service request report & do followups for each & every minor incident occurring off shore.
• Installation of Operating Systems viz. Windows XP, Windows2007, Windows 2008(Server), MAC and Software.
• Providing Desktop support to the users.
• Installation, repairing & troubleshooting the Hardware components of the system.
• Assisting users in Software installation & usage method.
• Configuring Outlook using Zimbra connector & creating .pst for saving user’s mails.
• Providing printer access & printer installation through print server.
• Diagnosing and Troubleshooting of network problems.
• Providing help in network related queries, Wi-Fi configuration on windows & Apple laptops, etc.
• Coordinating with Network team for major network related issues & removing MAC binding.