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Sweet Joseph, Food & Beverage Waitress

Sweet Joseph

Food & Beverage Waitress·Johari Rotana

United Arab Emirates

High school or equivalent, Adult Education

Work experience

Total years of experience: 11 years, 2 months

Food & Beverage Waitress

January 2021 - November 2025

Johari Rotana

Dar es Salaam, Tanzania

January 2021 - November 2025

• Incredible memory with the proven ability to quickly learn all aspects of new menu and
specialties.
• Reputation of putting guests at ease handling large crowds and maintaining composure in
stress full situation
• Talented at lifting and carrying large amount of Present working as a fo Present working as a
od Present working as a safety, securely, and gracefully.
• Dedicated to maintaining Present working as a ng a clean dining room and adhering to all
safety and legal standards.
• Comprehensive knowledge of beverage mixing and servicing
• History of proving clear, polite and positive communication with diverse guests and co-workers
to ensure better order place.
• Responsible for taking care of guests and attending to their needs during there temporal visit
welcome them to the restaurant, escorting them to their table and informing them of any
specials offers of meals
• Providing superior customers service, friendly, and offering a warm welcome for customers
• Present and describe all the menu items and daily special in detail and providing
recommendation when requested accurately giving the various ingredients and cooking
methods employed.
• Provide protection service to events, catering, and buffet attendees!
• Check with customers to ensure they are enjoying their meal and take action to handle all
customers inquiries with professionalism.
◦ Greet and warmly welcome guests upon arrival.
◦ Escort guests to their tables and present menus.
◦ Manage reservations and maintain an organized seating plan.
◦ Coordinate table assignments to ensure efficient service.
◦ Handle guest inquiries, special requests, and complaints professionally.
◦ Communicate effectively with the restaurant and kitchen teams.
◦ Monitor dining room activities to ensure guest satisfaction.
◦ Maintain a clean, organized, and welcoming reception area.
◦ Assist in answering phone calls and taking reservations.
◦ Ensure compliance with hotel and restaurant service standards.

Company industry:
Hospitality & Accomodation

Waitress and Hostess

November 2013 - November 2013

Food & Beverage

Dubai, United Arab Emirates

November 2013 - November 2013

Company industry:
FMCG

Housekeeping Attendant

January 2008 - January 2012

Hyatt Regency

Dar es Salaam, Tanzania

January 2008 - January 2012

Company industry:
Hospitality & Accomodation

Waitress (Food & Beverage)

January 2004 - January 2005

Johari Rotana

Dar es Salaam, Tanzania

January 2004 - January 2005

Company industry:
Catering, Food Service, & Restaurant

Room Attendant

January 2003 - January 2004

Hyatt Regency

Dar es Salaam, Tanzania

January 2003 - January 2004

Company industry:
Facilities & Property Management

Education

ST Mathew

January 2002

January 2002

High school or equivalent, Adult Education

Tanzania

Skills

COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
FOOD SERVICES
Intermediate
FOOD SERVICES
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
HONESTY
Intermediate
HONESTY
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate

Languages

English

Beginner

Swahili

Beginner

Training and Certifications

Certifications
Certificate of hotel management
CERTIFICATE OF DIPLOMA