Sweta suman

• Effective collaboration and participation in Product Management, Research, Teamwork and Collaboration
• Product Development, Solution Analysis, Stakeholder Management for incorporating sustainable digitization for various service
operations
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports, and Dashboards
• Playing a vital role in managing various activities of the project like requirement elicitation, analyzing the information gathered,
documenting the functional or business requirements, BRD, FRD, Solution Scope Documents, Interface Analysis
• Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements; developing to be
business process flows, identifying the impact of the implementation on these business process flows and coordinating the review
of the detail design for the business.
• Recommended salesforce apps that tracked and measures customer satisfaction and measured customer satisfaction and sales
performance, saving employee hours per month in their sister companies.
• Verification/Validation of requirements to ensure they deliver business value by conducting various reviews
• Creating data models basis various critical business insights needed for various technical solution & business upgradation
• Worked under of all phases of SDLC methodologies like Waterfall and Agile
• Successfully participated in various Scrum Ceremonies by sharing opinions on process & product innovation
• Gained insights during designing ideas in relation to technical upgradation, co-ordinating with development team during
development & post development maintenance as point of contact for business domain
• Conducting Induction and Training Program for the new team and business users on product and upgraded automated process
• Experience in mapping business requirements & designing customized solutions with strong analytical skills & capabilities to
analyze business practices and define optimal procedures