Swetha Rao

❖ Spearheading Collection process for Global Carrier and Service providers which involves achieving 100% of
the Monthly Fixed Target, adhering hygiene factors, building customer relationships for over 200 customers
with the annual revenue of $100 million.
❖ AR Analytics:
➢ Providing Monthly Cash projection report and 90+ days debtors reduction plan to senior management
➢ Maintaining MIS/outstanding report at customer level.
➢ Keeping track of receivable/payables and track payment default.
➢ Track debt exposure & work with credit control team to act per credit control policy.
➢ Liaising with sales team on the payment trend to analyze opportunities/threats in undertaking further
business.
❖ Managing:
➢ Manage DSO Reduction, validation of invoices and its timely submission and collection before due date.
➢ Maintain detailed circuit level inventory & get sign off from the customer.
➢ Manage and build customer relationship and coordinate with clients, account managers, billing team and
issue resolution team for dispute resolution.
➢ Earn revenue for company by collecting payments through resolving long pending cases.
❖ Ensure that all the TDS certificates are collected before due date as specified by the Tax cell.
❖ Ensuring sub 3% bad debt provisioning.
❖ Preparing and exchanging statement of account, outstanding statement and reconciliation statement with the
carriers to ensure proper allocation and clearing of invoices against payment received from customer.
❖ Keeping 180 Days debtors to below 15% of the total portfolio at any point
❖ Developing a robust review mechanism and encouraging team for optimum performance. Engaging in team
building activity for personality development and successful career graph.

Customer Service
❖ Liaising with customer for payment follow-ups, generations and submission of bills and preparing summary
statements
❖ Maintaining of documentation for all Mumbai projects
❖ Internal communications with SCM department, sales and marketing, TSD & projects department for billing.
❖ Monitoring of Internal Invoice system, finding discrepancies and coordinating with concerned departments to
ensuring proper invoicing
❖ Preparing Reports like ageing report, reconciliation statement of all projects and circulating to various dept
like account receivables dept, account managers and account directors on regular basis

Billing, Reconciliation and Settlement
❖ Managing billing, collection, and settlement with international wholesale/retail Carriers to ensure timely and
correct invoices on weekly / monthly / fortnightly foreign carriers.
❖ Ensure billing is done as per the approved process flow.
❖ Co-ordinate with other departments.
❖ Outbound/Inbound Rate Template Loading. Conversion of various formatted rates intimations into a single
format which can be accepted by billing system.
❖ Manage billing system for day-to-day transactions.
❖ Dispute handling & resolution
❖ Reconciliation of invoices received from carriers and ensure timely payment to vendors.
❖ Reconciliation with general ledger account balances.
❖ Follow up with SAP department for timely and prompt SAP updating.