IT Operations Service Delivery Manager
Hcl Technologies
Total years of experience :31 years, 6 Months
Responsible for Managing IT operations at NCGR, HCL Technologies Managed Service Project.
IT infrastructure, Systems and Databases.
Managed the IT infrastructure at Mobily Etisalat Etisalat, Under Ericsson IT managed services project.
Managed IT infrastructure, Data center
Significantly involved in establishing the data center operations from scratch which included planning, design, evaluation of new solutions, Disaster Recovery, and decision making
Effectively worked with all mutli-national vendors / consultants like Microsoft, HP, IBM, Symantec, Vmware, EMC, on technical and non-technical aspects of every project for the past 8 years related to IT data center
Managed a team of 14 Senior Systems Engineers, 8 on-site and 6 offsite engineers in India
Extended active support to 24/7 operations for multiple data centres spread across the country and offshore
Working as Senior Networking Engineer International Airport Projects/PCA, IT Worked on Large LAN/WAN mixed platform enterprise wide Windows2000/2003/NT4/OS390 Based network. Lead engineer in upgrading a computer network led to improved efficiency for PCA Information Technology, IT facilities for all International and regional Airports of PCA Saudi Arabia.Providing regular Technical support, solutions, and training for all the regional and local technical staff. Lead Windows 2002/2003 Administrator for Design, Deployment, re-structuring, maintenance for the complete Windows Back office products.Acting as Master Domain Sr. NT Administrator for Design, Deployment, Upgrade, Maintenance and rollouts for the Microsoft NT 2000/2003 /NT4.0/ SMS2.0 / Proxy 2.0/ SQL6.5/7.0/ SNA4.x/ Host Integration Server 2000 Servers and applications in the production environment. Sr.Administrator for Lotus Domino R4.x/ R5 and MS Exchange 2000, responsible for configuring mail system infrastructure, Rolling out databases, Design, Deployment, Maintenance, and security of messaging environment for mail routing across the Kingdom wide International Airport Domains & routing across the globe. Experienced in Domino Enterprise integration Solutions. Configured Video Conferencing based on Microsoft Exchange 2000 and Active Directory for IT .Deployed Asset Management SQL Database System for Asset control Division at Presidency of Civil Aviation; awarded Appreciation and achievement Certificate by Vice President PCA Saudi Arabia.
LAN/WAN : Assiting in Design, Deployment and maintainance of local and remote LANs ATM banckbone integrated in a huge coporate WAN networking, routing IP and SNA traffic and services to all Intl Airports.
Lead engineer in design hardware, Networking and software implementing FLIGHT INFORMATION SYSTEMS at all domestic and international airports all over KSA.
Worked as a Networking Consultant managing a team of computer engineers and specialist technicians, providing IT solutions and maintenance support for the Indian Defense Originations all over southern India. Basically for Novell Netware, Unix and WIndowsNT3.51. Deploy countermeasure technology against existing and emerging threats to Defense networks and systems, including mission-critical computer systems. Responsible for the development and deployment hardware and software components needed for information technology divisions of Defense organizations computers and networks.
Responsible for Maintain ace, Upgrade, and deployment of Computer Systems and Networks.Lead engineer in upgrading a computer systems and networks, and to improve efficiency.Responsible for implementation and configuration for Novell Servers 3.x 4.11 for major clients. Providing hardware and software support and training for the Client personnel.
Dissertation