Syed Alwi Raffar Syed

Provide senior-level technical authority for remote monitoring and diagnostics of approximately 1, 800 turbomachinery
units operating across global oil and gas assets, supporting rapid troubleshooting and operational decision-making for
gas turbines, compressors, generators, and associated rotating equipment systems.

• Supported technical operations for 14 gas turbine generator and compressor packages for multiple Oil &Gas clients
across the APAC region.
• Delivered consistently high KPI in performance in remote diagnostics and service reliability using Solars IoT and
digital monitoring tools.
• Addressed technical cases related to platform access, data irregularities, and connectivity issues, ensuring timely
resolutions.
• Collaborated with global engineering and commercial support teams to maintain product uptime and customer
satisfaction.
• Oversaw inventory and maintenance planning, ensuring parts availability and alignment with service requirements.
• Prepared technical advisories, performance insights and monthly reports to support proactive maintenance
strategies.
• Coordinated workpacks, budget, and personnel for scheduled events including preventive maintenance and service
callouts.
• Ensured team-wide HSE compliance for regional operations, maintaining a safety-first culture.
• Maintained accurate service documentation and supported platform enhancements through feedback and
diagnostic data.
• Conducted regular performance reviews with stakeholders, for KPIs tracking and continuous improvements
initiatives.

• Delivered technical support for approximately 1300 rotating equipment packages using BHs industrial monitoring
platform from a regional remote operation center.
• Provided frontline diagnostics and remote analysis to address equipment anomalies mostly in LNG and offshore
environments.
• Supported insights on performance of edge devices, remote data transfers, and monitoring software tools.
• Worked closely with engineering, account managers, and customers to resolve technical challenges and escalate
service-related issues.
• Produced 100+ monthly reports and over 500 technical insights to track trends, identify faults, and propose
recommendations.
• Maintained regional reporting quality and ensured consistency of service information.
• Handled urgent support requests via calls and email, ensuring around-the-clock case accessibility and resolution.
• Oversaw quality control of monthly service reports template for APAC region, ensuring accuracy and timely
submission.

• Seconded to ExxonMobil Malaysia to develop and machinery maintenance planning and spare part analysis for
Siemens AGT packages (formerly Rolls-Royce).
• Collaborated with Siemens AGT fleet manager and technical support, and ExxonMobil stakeholders to track
maintenance schedule and milestones, resource allocation including budgeting using ExxonMobils SAP system.

• Conducted monthly field surveillances on 20 Siemens AGT turbocompressor packages across offshore platforms in
Peninsular Malaysia covering 3 oil and gas operators.
• Monitored fleet performance through condition-base monitoring (CBM), including site surveillance and data
collection on operations, vibration, lube oil, and gas composition to assess machinery performance.
• Produced over 100 monthly reports for customers, providing insights on asset operational performance and CBM
findings.

• International assignment- worked with Siemens Operational Service Desk (OSD), a 24/7 customer center providing
engineering, fleet management and commercial support to expedite and provide technical and commercial support
by working closely with SMEs, product owner, and projects team.
• Managed AGTS offshore fleet issues by expediting the turnaround time of escalated engineering cases, leveraging
data analysis and OSD capabilities for faster resolution.

• Provided field service for project commissioning and outage of steam turbogenerator packages, including single and
multistage backpressure, extraction and fully condensing types across the SEA region and Papua New Guinea.
• Serviced, overhauled and recommissioned over 20 steam turbogenerator units including gearbox and electronic and
electromechanical governors, and lube oil coolers.
• Led the commissioning of a new 24VDC turbine control panel for a project in Papua New Guinea, overseeing
planning, design, material sourcing, wiring, and testing
• Recommissioned two in-service 24VDC turbine control panels by planning, relocating and testing at a site in North
Malaysia.
• Performed multistage steam turbine annual servicing, control-valve repair, and turbine - generator realignment.

• Installed, configured, and maintained industrial network systems, including Cisco routers, wireless devices, and
switches for Industrial Wi-Fi solutions.
• Performed preventive maintenance for network devices and software support, utilising Cisco Enterprise solution for
Wi-Fi access points, radio antennas, industrial network switches and routers.
• Led the deployment and implement of industrial portable terminals and handheld analyser devices for logistics
operations in warehouses and shipping ports.
• Managed project management execution and provided after sales support throughout service cycle for customers in
Singapore and Malaysia.

• Provided onsite installations and engineering support for internet connectivity solutions across wide area network
(WAN), including dial up, ISDN, leased line, broadband, and Wi-Fi hotspots.
• Delivered continuous technical support for critical events and key customers in Malaysia, ensuring minimal
downtime and service reliability.
• Developed strong customer relationships by providing after-hours remote troubleshooting service disruptions,
ensuring prompt issue resolution.

• Provided remote technical support and issue escalation via TM call center on various internet connections, including
dialup, ISDN, lease line, broadband, Wi-Fi hotspots, ensuring prompt resolution for TM consumers.
• Led a team of helpdesk analysts within the CRM organisation, overseeing case management, troubleshooting
support, and service quality.