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تم إلغاء حظر المستخدم بنجاح
سيد Aquib, Data Analyst (Trust & Safety)

سيد Aquib

Data Analyst (Trust & Safety)·We Transform Pvt Ltd

الكويت

ماجستير, Computer Applications

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 2 أشهر

Data Analyst (Trust & Safety)

يناير 2024 - يناير 2025

We Transform Pvt Ltd

بنغالورو، الهند

يناير 2024 - يناير 2025

Ltd, I worked as a Data analyst
to ensure trust and safety.
Analyzed large datasets from content moderation platforms (Hive,
Sprinklr, Zendesk) to identify trends, policy violations, and high-risk user
behavior.
Built interactive dashboards and reports using Power BI and Excelto track
key moderation KPIs, policy enforcement effectiveness, and escalation
metrics.
Conducted root-cause analysis of abusive content, spam, and fraud
patterns, providing actionable insights to Trust & Safety and Compliance
teams.
Collaborated with policy and moderation teams to assess the impact of
new rules, using data-driven evaluations to recommend improvements.
Monitored platform safety metrics and presented weekly/monthly
reports management, highlighting emerging
Utilized SQL and to query large datasets for trend analysis and risk
مجال الشركة:
الإنتاج الصناعي

IT Helpdesk

يناير 2024 - يناير 2025

We Transform Pvt Ltd

بنغالورو، الهند

يناير 2024 - يناير 2025

• Provided tier 1 and tier 2 technical support to over 150 end users via phone
email and in person.
• Resolved an average of 25+ support tickets daily using service now, consistently
exceeding team targets by 15%.
• Diagnosed and resolved hardware, software and network connectivity issues for
desktops, laptops and mobile devices.
• Helped in installing and updating Windows OS, basic applications, and security
tools.
• Monitored and reported common technical issues to the senior IT team for
timely resolution.
• Provided basic user guidance on Microsoft Office 365 and company systems.
• Ensured proper handling of IT assets, including tagging and maintaining an
updated inventory list.
• Assisted in setting up new user accounts and email IDs under supervision using
Active Directory.
• Learned and supported network basics such as LAN connections, Wi-Fi setup,
and cable checks.
• Authored and maintained 10+ knowledge base articles to assist users with
common technical issues, reducing recurring ticket volume by 20%.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
تكنولوجيا المعلومات

Contract Representative

يناير 2024 - يناير 2025

We Transform Pvt Ltd

بنغالورو، الهند

يناير 2024 - يناير 2025

• Handled escalations, queries, and clarifications related to
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
المشتريات

operations representative

يوليو 2021 - فبراير 2024

Concentrix - India

بنغالورو، الهند

يوليو 2021 - فبراير 2024

worked as technical suppport engineer for an American client
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Representative – Operations (content Analyst)

يناير 2021 - يناير 2024

Concentrix, Client Google India.

بنغالورو، الهند

يناير 2021 - يناير 2024

Reviewed and assessed various like ads YouTube and AI chatbot Gemini with and removed hate adult and
مجال الشركة:
خدمات الدعم التجاري

Senior Representative – Operations.

يناير 2021 - يناير 2024

Concentrix

بنغالورو، الهند

يناير 2021 - يناير 2024

• Serve as the primary point of contact for all Google workspace-related inquiries
and issues, including Gmail, calendar, Drive, Docs, Sheets, Slides and Meet.
• Manage user accounts, groups and security settings within the Google admin
console (e.g., creating, new users, passwords resets, managing group
memberships).
• Assisted users with Data migration, file sharing permissions and best
practices for using Google drive.
• Troubleshoot issues with email routing, spam filtering and calendar
sharing.
• Configure and manage Google workspace services and third-party
app integrations.
• Assist in enforcement of IT security policies and procedures.
• Install, configure and update software applications.
• Monitor system performances and troubleshoot outages.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Representative Operations – Advisor

يناير 2018 - يناير 2019

Concentrix

بنغالورو، الهند

يناير 2018 - يناير 2019

• Provided customer service and technical support, resolving queries with
professionalism.
• Managed daily operations, reported KPIs, and contributed to process
enhancements.
• Supported procurement and inventory management, ensuring seamless
operations.
• Partnered with training and QA teams to align operations with service
standards.
• Updated SOPs based on recurring issues, enhancing troubleshooting
workflows.
• Commended by supervisors for effective communication and problem
resolution.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

AMC Engineering College Bangalore

يناير 2017

يناير 2017

ماجستير، Computer Applications

الهند

المعدل التراكمي (نسبة مئوية): 58%

المعدل التراكمي (نسبة مئوية): 58%

2 years masters degree in computer applications

Visvesvaraya Technological University

يناير 2017

يناير 2017

ماجستير، Computer And Systems Engineering

الهند

Visvesvaraya Technological University

يناير 2017

يناير 2017

ماجستير، computer applications

الهند

Visvesvaraya Technological University

يناير 2017

يناير 2017

ماجستير، Computer Applications

الهند

Visvesvaraya Technological University

يناير 2017

يناير 2017

ماجستير، computer Applications

الهند

Sri Krishnadevaraya University

يوليو 2014

يوليو 2014

بكالوريوس، Computer And Systems Engineering

الهند

Vijayanagara Sri Krishnadevaraya University

يوليو 2014

يوليو 2014

بكالوريوس، computer Applications

الهند

Sri Krishnadevaraya University

يونيو 2014

يونيو 2014

بكالوريوس، computer Applications

الهند

Vijayanagara Sri Krishnadevaraya University

يونيو 2014

يونيو 2014

بكالوريوس، Computer Applications

الهند

Skills

Troubleshooting
Expert
Troubleshooting
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
red hat Linux
Intermediate
red hat Linux
Intermediate
Office Work
Expert
Office Work
Expert
Order Entry
Expert
Order Entry
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
system administration
Intermediate
system administration
Intermediate
network engineering
Beginner
network engineering
Beginner
firewalls
Intermediate
firewalls
Intermediate
lan
Intermediate
lan
Intermediate
network operations
Intermediate
network operations
Intermediate
pc networking
Intermediate
pc networking
Intermediate
web development
Intermediate
web development
Intermediate
programming
Intermediate
programming
Intermediate
team management
Intermediate
team management
Intermediate
team leadership
Intermediate
team leadership
Intermediate
databases
Intermediate
databases
Intermediate
web applications
Intermediate
web applications
Intermediate
oop
Intermediate
oop
Intermediate
market research
Intermediate
market research
Intermediate
sql
Intermediate
sql
Intermediate
research
Intermediate
research
Intermediate
problem solving
Intermediate
problem solving
Intermediate
mysql
Intermediate
mysql
Intermediate
web design
Intermediate
web design
Intermediate
mobile
Intermediate
mobile
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Typing
Expert
Typing
Expert
Minutes
Expert
Minutes
Expert
Purchasing
Intermediate
Purchasing
Intermediate
Logistics
Intermediate
Logistics
Intermediate
Teamwork
Expert
Teamwork
Expert
Technical Support
Expert
Technical Support
Expert
IT Management
Intermediate
IT Management
Intermediate
IT
Intermediate
IT
Intermediate
Administration
Intermediate
Administration
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Oracle
Intermediate
Oracle
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sales
Expert
Sales
Expert
Management
Intermediate
Management
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Office Administration
Expert
Office Administration
Expert
Mail
Expert
Mail
Expert
Operation
Expert
Operation
Expert
Outlook
Expert
Outlook
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Purchase Contracts
Intermediate
Purchase Contracts
Intermediate
Supply Chain Management
Intermediate
Supply Chain Management
Intermediate
Purchasing Management
Intermediate
Purchasing Management
Intermediate
Time Management
Expert
Time Management
Expert
Installation
Expert
Installation
Expert
Hardware
Expert
Hardware
Expert
IT Technical Support
IT Technical Support
Windows Server
Intermediate
Windows Server
Intermediate
Microsoft Servers
Intermediate
Microsoft Servers
Intermediate
Windows Server 2008
Intermediate
Windows Server 2008
Intermediate
VMware
Intermediate
VMware
Intermediate
Windows Network Administration
Intermediate
Windows Network Administration
Intermediate
APACHE HIVE
Intermediate
APACHE HIVE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
JIRA
Intermediate
JIRA
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
SLACK SOFTWARE
Intermediate
SLACK SOFTWARE
Intermediate
SPRINKLR
Intermediate
SPRINKLR
Intermediate
Troubleshooting
Expert
Troubleshooting
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
System Administration
Expert
System Administration
Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Computer Technical support
May 2024
التدريب
Microsoft office 365 Administrator
linked in Learning
May 2024

الهوايات والاهتمامات

travelling and practicing mixed martial arts