Syed Firdous Hussain

Lead design, deployment, and management of VoIP, UCaaS, CCaaS,
NaaS, SD-WAN, and Bandwidth Aggregation products & solutions for
enterprise-level clients.
Oversee Hosted VoIP, SIP Trunking, Dedicated Internet Access, Private
Line, MPLS/IPVPN, Hosted Security, Managed Wi-Fi, and Long
Distance services.
Monitor, analyze, and troubleshoot VoIP network performance, SIP
trunks, call routing, dial plans, QoS, Cloud Telephony and connectivity
issues across BroadWorks, Cisco WebEx (CUCM), MSTV, Empirix E-XMS,
and Ribbon SBC platforms.
Implement and maintain cloud networking solutions on Cisco Meraki
(Switches, Firewalls, Access Points) and VMware Velo, ensuring secure,
high-performance voice systems.
Implement advanced security and privacy controls for unified
communications environments, ensuring compliance with client
requirements.
Lead implementation of complex voice and data projects, acting as
single point of contact for stakeholders and clients.
Engage directly with sales engineers and enterprise customers to
develop customized VoIP/UCaaS solutions; prepare technical
proposals and scope documents.
Mentor and train junior VoIP engineers on best practices for network
configuration, call flow analysis, and VoIP troubleshooting.

Managed multiple complex IT network infrastructure projects across
all lifecycle phases (Initiation, Planning, Execution, Closing) using Agile
and Waterfall methodologies.
Coordinated end-to-end LAN/WAN/WLAN, LYNC/SIP, Server, and Data
Center solutions for enterprise clients.
Oversaw deployment and integration of routers, switches, wireless
access points, PBX, and SIP-based systems.
Acted as primary interface between Customer Lifecycle Management
team and clients, ensuring alignment on network rollouts and
upgrades.
Created project scopes, defined deliverables, developed cost
estimates, and drafted Solution Proposals.
Led project scheduling, status meetings, risk management,
escalations, and root cause analysis for issue resolution.
Prepared meeting minutes, dashboards, and progress reports for
stakeholders; ensured clear communication across cross-functional
teams.

Monitored and supported Huawei 3900 series BTS (BBUs & RFUs)
across GSM, UMTS, and LTE networks (BTS3900A, BTS3900L,
BTS3900AL, BTS3900C).
Diagnosed site outages and restored network availability by resolving
power, hardware, fiber, and microwave (MW) link issues in
coordination with Field Management Engineers.
Performed node and sector analysis to ensure link and IP connectivity,
and to maintain cell site performance per SLA targets.
Executed first-level troubleshooting and alarm analysis for BTS/WBTS
and eNodeB systems; generated TT/work orders within SLA timelines.
Acted as primary incident coordinator for high-priority faults, driving
bridge calls and escalation chats to resolve critical network incidents.

Coordinated integration and swap of 4G-LTE Nokia (AirScale) BTS and
SMM from Alcatel-Lucent (fALU) BTS using NetAct and Integration
Wizard tools.
Conducted site health checks, pre-checks, and remote SMM
troubleshooting with URSA and Alcatel-Lucent SAM tools to ensure
readiness for BTS swaps.
Performed new site creation, software uploads, and bulk configuration
management using CM Editor and Operation Manager.
Collaborated with RF teams to optimize network performance and
resolve performance gaps during swap activities.
Generated and delivered hourly, daily, and weekly network element
performance reports to stakeholders.
Provided backend support to field O&M engineers for troubleshooting
and resolving on-site issues during integration and migration projects.