Assistant Manager Customer Care
Al Baraka Bank Pakistan Ltd, Karachi, Sindh
Total years of experience :7 years, 0 Months
• Managing a large amount of incoming customer phone calls
• Identify and assist customers as per their query
• Build trust and sustainable relationships with customers
• Provide customers with accurate, valid, and complete information about products and processes
• Handle customers' complaints, provide solutions, and resolve within time limits.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Answer questions about account types and banking products
• Ensure that all the bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with in the process of discharging duties
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests and opening of new accounts/re-activation of inactive accounts
• Ensure customer satisfaction and provide professional customer support
• Explained diagnostic findings to customers and outlined repair or service options
• Employed effective time management when dealing with coordination and accountability around personnel and security assets
• Supervise branch staff
• Supervision of all financial and non-financial transactions conducted in the branch
• Counted cash in register drawer at beginning and end of shift
• Monitored self-checkout systems and provided assistance or intervention where required
• Preparation of all cash-related statements required by SBP and Head Office
• Cash receipt payment/sorting/posting. Utility bills Collections/ Cross Branch Transactions
• Posting of Inward and Outward Clearing Cheques
• Preparation of Drafts, Pay Orders, etc
• Balance the cash at the end of the day
• Manage concerns and queries of customers efficiently and promptly