Senior Customer Service Representative
Galadari Motor Driving Centre
Total des années d'expérience :10 years, 2 Mois
Providing quality responses to customers through telephone and emails
•Providing information about the driving school services
•Opening new file, classes booking and re-scheduling timings of classes, monitoring and maintaining all documents as per the RTA rules and regulations.
•Meets or exceeds a weekly quota of new subscribers to company loyalty program.
•Helps company attain the highest customer service ratings
•Responds to incoming customer calls concerning new and existing customer accounts within a customer service environment.
•Maintains company standards during recorded calls in order to ensure high quality service.
•Manage high volume workload as daily basis
•Handle the customer complaints and return best solutions.
•Dealing with customer queries in a very polite and respectful manner
•Handling and solving customer problems regarding classes booking and re- scheduling of classes timing.
•Review or make changes to customer accounts.
•Escalated issues refer to Manager or supervisors
•Contributed to team effort by accomplishing results as needed.
•Performs other duties as needed
Identifies market potential by qualifying accounts.
•Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements
•Expands sales in existing accounts by introducing new products and services; developing new applications
•Maintain a thorough knowledge of all Bank products and service procedures policies
•Follow proper procedures in opening accounts including all paperwork computer input credit reports and verification from e-funds.
•Handled inbound and outbound calls from Key Account customers and Direct Sales teams performing a high level of communication and follow up.
•Administered online banking functions.
•Liaised with bankers, insurers and solicitors regarding financial transactions.
•Resolving customer issues within the business hours.
•Performing given tasks to date.
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