Senior Collection Supervisor
Mobily
Total years of experience :12 years, 1 Months
Responsibilities
• Managed account receivables and all related functions; renegotiated account receivable balances, streamlined processes, and improved client retention rates.
• Investigated and verified financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet data to determine suitability.
• Evaluated and provided analysis, conclusion, and recommendations to determine credit line amounts; communicated information to customers and team members.
• Reviewed and adjusted credit lines on a regular basis; revoked lines of credit upon receipt of external information pertinent to financial strength of account.
• Identified problem accounts and negotiated payment programs with delinquent customers.
• Compiled and reported all bad debts and credit losses on a quarterly basis; monitored delinquent accounts carefully and coordinated collections with third party contractors.
• Interfaced and assisted sales representatives with data for customers regarding delinquency, daily sales outstanding (DSO), and payment history; resolved rates and discrepancy issues.
• Researched and made decisions on finance charges; maintained bad debt and bad debt recovery records.
• Monitor and maintain assigned accounts: customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Facilitated quarterly meetings with Credit and Sales staff.
• Interacted with customers to obtain additional credit information to support credit lines; reconciled transactions and balances to maintain accurate accounts.
• Initiated credits and adjustments to customer accounts within company policy limits; checked for credit viability on requests for extended terms and evaluated various adjustments on exception documents.
• Executed contracts into billing system.
• Accurately updated billing rates & packages for customers.
• Researched and resolved discrepancies found during invoice and systems reviews.
• Prepared billing reports by collecting, analyzing and summarizing data and trend.
• Reviewed contract data for billing accuracy.
An innovative, multifaceted, and solutions-focused Executive with an 10 year’s career demonstrating visionary leadership and outstanding performance in credit and collections of multi-site, nationally, and internationally-based operations. Forward-thinking leader and enterprising problem-solver with tactical foresight and verifiable success capitalizing on growth opportunities, improving bottom-line performance, and optimizing organizational efficiency, productivity, and profitability through delivery of value-added systems, programs, and procedures. Articulate communicator, presenter, and trainer with a direct and decisive management style that focuses on matrix teamwork and clearly defined mission and values of all levels. Superior interpersonal, organizational, and analytical skills with an innate ability to work in unison with customers, staff, and key internal/external stakeholders. Highly developed qualifications in personnel development, relationship management, and oral negotiations. Microsoft Office and ERP systems proficient.