Sr. Executive Business Intelligence
CMPak Ltd.
Total years of experience :9 years, 10 Months
-Analyzing and Forecasting Region wise performance in terms of KPIs (MOU, ARPU, Subscribers, etc). Identify, with reasons, abnormal changes in key attributes revenue, recharge and subscriber’s activity level.
-In light of overall business scenario, provide consulting/pit stop services to the Management.
-In depth analysis of campaigns (gross adds, VAS Selling, etc), promotions/offers (price change impacts, bundles) both in terms of quality and business case analysis.
-Market share analysis in terms of subscribers & revenue.
-Development of daily, weekly & month dash boards for quick analysis & reporting.
-Managing the process of new reports development in BO and the Ad-hoc requirements based on Set definitions.
-Managing the process of change in reports due to new products/promotions.
- Coordination with departments to create CFTs for improvement of Customer Experience.
- New Projects Initiation for Improving Customer Experience
- Identification of Potential/ Non Channel Complainants and Problematic Areas specifically for Network Related Complainants VoC through USSD Interface to intelligently map locations wrt problems.
- Analysis/ Reporting based on Customer Satisfaction Surveys/ Feedback/ Customer Centric Approach
- Analysis on Data Requirements
- Survey Mechanism Development/ Re-Engineering
- Customer Awareness Broadcasts for Improving Customer Experience Related to Network.
- Customer Experience Based Products Design & Implementation.
- Complaint Experience: Coupling of Complaint Experience and Management for Improvement of Complainant Experience.