Technical Program Leader, Level
Rackspace Technology
Total years of experience :14 years, 3 Months
Key Responsibilities:
• Working as the Program Leader within organization's Private Cloud function
• Leading the Security & Compliance and Lifecycle towers.
• Working with the vulnerability function to run projects on large scale vulnerabilities mitigation.
• Working with development managers to review the infra, identify the devices getting EOS/EOL.
• Leading programs for Win 2012 migration to Win 2019 in diferent functions.
• Leading programs for migration of servers running Cent OS 7 to Rocky 9.
• Instrumental in reviewing the new deliverables coming to the Private cloud and approval.
• Producing reports for all the programs and tracking their progress and timely completion.
• Instrumental in introducing OKR and tidying up the Jira usage and update quality.
PREVIOUS
Planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action for all the projects.
• Working with customer for every fiscal year’s project/service pipeline in advance and then getting the right resources aligned in advance to run the projects efficiently.
• Defining the program’s governance arrangements. Running daily, weekly, and monthly operational reviews with internal and external stakeholders on quality, SLA and delivery.
• Effective RAID log management.
• Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards
• Managing the program's budget, monitoring expenditure and costs against delivered and realized benefits as the program progresses.
• Facilitating the appointment of individuals to project teams
• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements.
• Ensuring there is allocation of common resources and skills within the program's individual projects.
• Managing third party contributions to the program
• Managing communications with all stakeholders
• Managing both the dependencies and the interfaces between projects
• Managing risks to the program's successful outcome
• Working with the business change manager or equivalent on the transition to the new business as usual position
• Initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise.
• Reporting the progress of the program at regular intervals to the Program and Portfolio Director
• Handling the planning and analysis of Network Projects, IT operations, Resourcing, Inventory for Nestle.
• Managing the NOC with Critical Incident Management and process management.
• Producing and presenting daily, weekly, and monthly measures and reports.
• Ensuring smooth Network operations for its Factories and offices.
• Following ITIL and SIAM to deliver seamless service.
• Service Improvement on the monitoring tools.
• Maintaining and managing inventories as well as enforcing work standards in compliance with the best practices, standards, and procedures of the company.
• Workforce planning, onboarding, and getting the new joiners trained.
• Capacity management for all the infrastructure devices.
• SLA Management and Service improvement programs run to better the service.
• Following Kaizen (Continuous Improvement). Lead the team for Bronze Certification.
• Plan and direct all Service Operations activities for assigned location(s) to achieve business goals.
• Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning.
• Implement national operations programs and best practice plans/programs.
• Manage the Service business in conjunction with partners to ensure support for customer business strategies.
• Ensure superior account management including sales, customer satisfaction and other business goals.
• Handling the planning, budgeting, and analysis of IT operations in line with org strategy.
• Creating and initiating logistics to maintain projects onsite as well as designing and developing project management processes to ensure high quality standards.
• Directing and supporting technical teams in designing, executing, and implementing projects; assessing, reviewing, and resolving problems arising in execution of projects.
• Managing resources, budgets, and allocations for the project within the project parameters; ensuring completion of projects in a timely manner and within the budget limits.
• Managing official correspondence and interacting with contractors and project executors; evaluating, assessing, and improvising chain of command and protocol to ensure smooth execution of the project.
• Ensuring compliance of the project with the established standards and procedures of the company; maintaining and updating project related databases in a timely manner.
• Maintaining and managing inventories as well as enforcing compliant work standards.
• Defining and reviewing track performance based on productivity metrics and handling customer escalations, meetings, etc.
• Responsible for customer interaction on service delivery review, governance, productivity, and quality review; driving the Service Improvement activity.
• Traveled to client locations for Project discussions and delivery (USA and Norway).
Did my MBA in Operations and Finance