Manager Data Centers
MCB Bank Limited. (Recently Merged with NIB Bank Limited)
Total years of experience :33 years, 5 Months
RESPONSIBILITIES:
Ø Data Center Management
o Management of Environment, Cooling & Power in DC
o Management of Servers, Systems, Hardware & Network Equipment
o Management of SolarWinds NMS System, for Monitoring & Status Reporting of all Critical Servers & Systems on the Network
o Health Check to reduce Hardware failures
o Bringing Improvements in DC environment
o Management of Data Centers & Branch Server Inventory, etc.
Ø McAfee ePO & DLP Management
o Installation setup, Administration & Management of McAfee ePO Servers & Security Policies
o Installation of DLP software & configuration
o Creating Standard Policies to control un-authorized use of USB Storage & CD/DVD
o UAT and testing of Policies
o Daily Monitoring of DLP logs
o Grant or Restrict USB/CD Temporary or Permanent Access to NIB users on need& approval basis
o Management of McAfee Updates, Policies & exclusions
Ø MIS / KPI Management
o Monthly/Quarterly/Yearly reporting of IT-KPI’s
o On demand MIS Reporting
Ø Security Compliance
o Ensure Compliance with IT Security Controls and Operations, by regular reviews of Access Control System Logs, Policies & Procedures.
o Development of Operation Procedures for Data Center.
o Coordination with Internal/External Auditors
Ø BCP / DR Coordination
o Development of DR Roles & Procedures, Disaster preparedness planning, etc.
o Coordination with all concerned units of IT Dept. for BCP / DR drill activity
o Updating DR document
o Time tracking & coordination b/w diff. segments, during drill
o Preparing final results of DR Drill
RESPONSIBILITIES:
Ø Data Center Management.
o Management of Environment, Cooling & Power in DC
o Management of Servers, Systems, Hardware & Network Equipment
o Management of SolarWinds NMS System, for Monitoring & Status Reporting of all Critical Servers & Systems on the Network
o Health Check to reduce Hardware failures
o Bringing Improvements in DC environment
o Management of Data Centers & Branch Server Inventory, etc.
Ø DR Data Center Re-structuring
o Introducing State of the Art Designing & Project Management for Re-structuring of LIVE(running) NIB DR Data Center
o Installation of separate over-head cable trays for Power & Network
o Redundant Power source from separate UPS in each rack
o Proper Grounding & Isolation using Isolation Transformers and separate Earth-pits
o Centralized Power setup separate from the DC area
o Proper placement of Top-flow HVAC Units and use of AC Ducts to create Proper Hot-aisle & Cold-aisle in DC
Ø McAfee ePO & DLP Management
o Installation setup, Administration & Management of McAfee ePO Servers & Security Policies
o Installation of DLP software & configuration
o Creating Standard Policies to control un-authorized use of USB Storage & CD/DVD
o UAT and testing of Policies
o Daily Monitoring of DLP logs
o Grant or Restrict USB/CD Temporary or Permanent Access to NIB users on need& approval basis
o Management of McAfee Updates, Policies & exclusions
Ø SBP DAP4 Web Portal
o Administration of SBP-DAP4 Portal for NIB Users
o Create New Users on portal
o Creation of SBP Certificate request and submit to SBP for signing
o Creation of Certificate from SBP signed file
Installation of Certificate on respective user PC
o Grant access to assigned reports to the respective users
Ø ActiveSync & BB Devices
o Management and configuration of all ActiveSync Devices
o Management of Black Berry Servers & configuration of Handhelds
o Facilitation of user requests, and handling day to day issues
Ø CRM
o Verify / Close all IT Complaint Tickets on CRM on a daily basis
o Coordination with 24x7 System Support teams for timely resolution of IT infrastructure System support issues, bottlenecks, Disaster preparedness, etc.
Ø MIS / KPI & Budget Management
o Monthly/Quarterly/Yearly reporting of IT-KPI’s
o On demand MIS Reporting
o Management of IT Budgets
Ø Security Compliance
o Ensure Compliance with IT Security Controls and Operations, by regular reviews of Access Control System Logs, Policies & Procedures.
o Development of Operation Procedures for Data Center.
o Coordination with Internal/External Auditors
Ø BCP / DR Coordination
o Development of DR Roles & Procedures, Disaster preparedness planning, etc.
o Coordination with all concerned units of IT Dept. for BCP / DR drill activity
o Updating DR document
o Time tracking & coordination b/w diff. segments, during drill
o Preparing final results of DR Drill
Ø Cash Management -Payments / Approvals /Agreements
o Preparation of Pre-Approvals, Purchase Orders & Post Approvals
o Management of IT Agreements / SLA(s)
Processing of Invoices
o Managing Petty Cash for IT
o Managing Shift Allowances of IT
Ø Others
o Have been assigned a role Fire Warden for the IT-dept.
o Educate staff for security measures at times of disaster
o Assist / Facilitate / Guide staff during Emergencies and planned drills.
o Managing all Stationary items for IT dept.
o Ensure Backup integrity and recovery coordination.
o Managing Librarian team to ensure Backup Inventory & Software Inventory is properly maintained.
o Coordinate with all IT Units to achieve better services for end users.
IGI Financial Services (IGIFS)consists of four(4) group companies:
* Investment Bank
* Insurance
* Brokerage
* Mutual Funds
IGIFS has a centralized IT Centre at the Corporate Head Office, having WAN connectivity with all IGI nation wide branches
RESPONSIBILITIES:
> Acting as a Team Leader of the Group Shared Services, for Network, Systems & Support
> Supervise / Maintain existing DC, ADC(s), Application Server, Hardware Systems, Network, etc
> Implementation and Administration of McAfee Total Enterprise Solution, using ePolicy Orchestrator Server for Centralized deployment & management of Mcafee Antivirus Agents and other antivirus products
> Administration & Implementation of KBox (KACE) NMS System, for Network Monitoring, Systems inventory, Centralized MS Patch management, Compliance management, etc
> Supervise/Maintain WAN/LAN connectivity
> Check Compliance of IT Policies and Procedures
> Supervise/Maintain Voice Communication
> Supervise/Manage Support Services for all users
> Evaluate and deploy new system/support applications
> Project Manager for IGI Group DRP Project. Responsible for coordination with process owners and develop strategy for recovery of Critical data.
> Project Manager for IGI Group DR Site Project. Responsible for the setup of a three-tier data center & implementation of the DRP.
> Ensure network backup integrity and recovery coordination along with disaster preparedness planning.
> Monitor and resolve performance bottlenecks in the IT infrastructure & ensure effective and quality installation and support.
> Define, design and implement proper controls & security policies, to safeguard systems, data and information, and provide proper guidance.
> Evaluate departmental effectiveness and initiate changes, managing the team toward improvement, through Strategic planning and proper guidance, & implementing new ideas and introducing new state of the art technologies.
> Supervise / Manage the IT GSS Team across the Group
RESPONSIBILITIES:
> Administration of all IT Assets including Hardware, Network, Software, etc. & recommendation of upgrades, whenever required.
> Administration of LAN, WAN, Electronic Emails, VPN, Internet & Intranet, including system stability, integrity & computer systems interfaces.
> Ensure network backup integrity and recovery coordination along with disaster preparedness planning.
> Monitor and resolve performance bottlenecks in the IT infrastructure & ensure proper resources are in place to provide effective and quality installation and support.
> Evaluate IT / Telecom software / hardware products & meet with vendors to assess new equipment and techniques, to manage and develop current and future IT business opportunities.
> Manage and plan implementation of projects involving the development, modification of IT application systems and all projects in the area of system administration, and their supporting methods and procedures & recommend improvements and assist in changes to best suit the business requirements.
> Facilitate necessary meetings and prepare necessary status reports to ensure project tasks are being completed in a timely fashion.
> Develop, document & execute new strategies for complex situations and conflict resolution.
> Define, design and implement security policies & proper controls, to safeguard systems, data and information, and provide proper guidance.
> Co-ordinate with departments / divisions to identify information technology needs & develop and implement various training and instruction programs for users on the use of operating systems, networking, applications, and databases.
> Evaluate departmental effectiveness and initiate changes.
> Manage the IT team toward improvement in the IT department, through Strategic planning & proper guidance, for managing, maintaining & improving the existing setup, by implementing new ideas and introducing new state of the art technologies.
ACHIEVEMENTS:
> Designed & implemented the complete IT infrastructure & Voice infrastructure.
> Designed & implemented the complete UPS infrastructure for all the Servers, IT Equipment, and all user workstations.
> Responsible for purchasing of all IT related equipment, like Servers, Switches, Routers, Workstations, Printers, Scanners, Modems, etc.
> Responsible for purchasing of Licenses and Media of all Microsoft & other installed software, on Servers & workstations, as per company requirements.
> Independently installed & setup nine(9) Servers.
> Additionally, setup two(2) test servers in the respected departments, for testing the changes before implementing then on the Live DB Server.
> Installation & Setup of company’s Domain, email routing & Internet connection with ISP, over the Firewall.
> Setup & implementation of the custom office application systems on the servers, as well as the client application setup on user workstations.
> Coordination with vendors and concerned departmental heads for the development & customization of the various company application software, website development, etc.
> Providing technical advice / approvals to other departments for items such as PABX, VRM, FAX, BRI setup, etc.
> Proper implementation of the designed network policies, virus protection policies & security policies, etc.
> Managing a team of two, one Network Manager & one Database Manager.
RESPONSIBILITIES:
> Over all administration of the complete network and communication, Servers, Workstations, Network Equipment and back-office application software, and all purchases of hardware, software and other accessories related to I.T.
> Administration of all the WAN Links, Electronic Mail, and Internet.
> Managing the IT team toward improvement in the IT department, through Strategic planning & proper guidance, for managing, maintaining & improving the existing setup, and by implementing new ideas, and introducing new state of the art technologies.
ACHIEVEMENTS:
> Installation & Setup of separate Primary Domain Servers, at corporate office & at Lahore and Islamabad Branches.
> Online migration of users, back-office application systems & data, etc., to the new server.
> Installation & Setup of a separate MS Exchange Mail Server.
> Online migration of user mailboxes, contacts & address books, etc., to new exchange server.
> Laying out the infrastructure of data & voice network cabling at new corporate office & at Lahore and Islamabad Branches.
> Installation & Setup of WAN links b/w the Corporate, Lahore & Islamabad offices.
> Installation & Setup of company’s Domain, email routing & Internet connection with ISP, over the Firewall.
> Installation & Setup of UPS systems, and all other network and communication equipment.
> Implementation of Fire Protection system for the Data Room.
RESPONSIBILITIES:
> Administration of the complete network and communication, of all the site locations. Administration of all the systems including Servers, Workstations, Network Equipment and back-office application software, and all purchases of hardware, software and other accessories related to I.T.
> Administration of all the WAN Links, Electronic Mail, and Internet.
> Managing the IT team toward improvement in the IT department, through proper guidance, and by implementing new ideas, and introducing new state of the art technologies.
> Responsibilities included, managing the network and communication, managing all systems including Servers, Workstations and application software. Also responsible for all purchases of hardware, software and other accessories related to I.T.
> As a Network specialist, responsible for Administration and maintenance of all Servers, workstations and other Network Equipment.
> As a Communication specialist, responsible for all Lotus Notes Administration, MS Exchange Administration, and Internet Account Administration.
> As a Lotus Notes Administrator, I was totally responsible for Installation, configuration, implementation and administration of Lotus Notes Server and Client Machines. This also includes user level training, help desk and trouble shooting.
> As a Systems Operator of AS/400, responsible for administration of the system, as well as user maintenance, End of Day batch, managing print queues and job queues, backup, etc.
> Additional responsibilities include Monitoring our Routers, Firewall, VPN and VSAT connections, Trouble shooting of all network-related problems, Help Desk Operations and Consultant for all our computer users.
> From time to time, I provide corporate computer trainings for various training Institutes as a Visiting faculty.
> Conducted corporate trainings for Standard Chartered Bank & ICI Pakistan.
>> Lotus Notes 4.6 Client.
>> Lotus Domino Administration.
> Responsibilities included, training activities and systems development, Manage and Control Training Activities regarding Installing Software’s and prepare Hardware as requirement. Conduct various courses for UNIX, ORACLE, RDBMS, Networking and Multi-Media based training.
> Being a Computer Trainer, conducted training for different Banks, Lever Brother, Shell Pakistan, Paktel, Sandoz, HUB Power Company, Reckitt & Colman Pharma, and many more companies, with in Karachi as well as in Islamabad and Lahore, on special request.
> Worked as an Analyst of TNA (Training Need Analysis) process and conducted many TNA sessions for different organizations.
> Responsibilities also included the maintenance & support of the training equipment and training aids.
> Responsible for development of operational software, such as Payroll System, Personnel Information System, Budget Forecasting & Management System. As well as Manage, control and conduct Computer and staff training of all level. Involved in different training and development projects.
> Responsible for managing all systems under the DOS environment as well as handling the development of these systems being developed in Oracle under SCO UNIX environment.
> Also developed different systems in Data Star & FoxPro, such as Job Forecasting & Scheduling, Payroll System, Clients Information System, and Trial Balance System.
> Responsible for development and operations of different software’s, such as Invoice system, Inventory System, Personnel Information System.
Certified Data Center Professional from: EPI / EXIN, Certificate ID 5258499.20357983
Project Management Professional 35 hours Contract Training Program (Preparing for PMP Certification.) Member of Project Management Institute (PMI), USA
Workshop on "IT Disaster Recovery Planning & Testing"
Certified Information Systems Auditor (Preparing for CISA 2008 Examination.) Member of Information Systems Audit and Control Association (ISACA), USA
Business Continuity Management (BCM),Training Program. Member of The Business Continuity Institute (BCI), USA.
BS - Bachelor of Science - Computer Science.
Six month Masters Diploma in Oracle 6
DCS - Two year Diploma in Computer Science
DAE - Three year Diploma of Associate Engineer - Mechanical