Sales Development Manager
Kanishka Software Private Limited
Total years of experience :8 years, 6 Months
- Supported the development and testing of new software applications, ensuring a smooth transition to production.
- Provided technical support to customers over the phone and via email, resulting in a 100% customer satisfaction rate.
- Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.
- Established and maintained monitoring systems that identified and resolved system issues before customers were affected.
- Collaborated with developers to resolve customer issues quickly and efficiently.
- Implemented a new document management system that improved document version control and access control.
- Co- ordinated virtual meetings with remote teams, ensuring that all meetings ran on time and within budget.
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
- Identified and addressed customer challenges to ensure customer satisfaction and retention.
- Negotiated complex deals with customers that resulted in mutually beneficial outcomes.
- Pre-Production Inspection.
- During Production Inspection.
- Pre-Shipment Inspection.
- Loading Supervision/Discharging Supervision.
- Production Monitoring.
- Verify Packaging and Labeling.
- Assess Visual Appearance.
- Monitor Temperature Control.
- Ensure Adherence to Quality Standards.
- Perform buying and negotiation duties.
- Resolve suppliers of sub-contractor grievances and claims against suppliers.
- Attend meetings, trade shows, conferences, conventions, and seminars to network with people in other purchasing departments.
- Respond to internal customer and supplier inquiries about order status, changes, or cancellations.
- Process purchase requisitions/orders within purchasing authority.
- Impute and maintain data in procurement-related tools and applications.
- Source and on-board potential new suppliers where required.
- Ensure that all assigned supplier contracts are up to date.
- Co-ordinate with all departments and meet requirements timely.
- Work closely with the finance team to release vendor payments.
- Managed the Australian process for the telecommunication company OPTUS.
- Expert in handling service, sales, and sales support Lobs.
- Demonstrated strong negotiation skills, impeccable time management, and strategic thinking
- Proven ability to manage risks, enhance sustainability, participate in a global market, and lead innovation
- Successfully managed and coordinated daily operations to ensure smooth functioning of the establishment.
- Played a key role in fostering teamwork and collaboration among team members, resulting in improved efficiency and productivity.
- Demonstrated strong leadership skills and contributed to the overall success of the team.
- Prepared daily, weekly, and monthly inventory reports.
- Transferred inventory between stores.
- Supervised store operations and ensured staff compliance with rules and regulations.
- Tracked all delivery orders from receiving to fulfillment.
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