Senior Software Engineer Afiniti Support
Afiniti Inc
Total years of experience :13 years, 7 Months
Working as a senior optimization engineer for Satmap which actually means to monitor the smooth calling of all the company’s clients. We monitor the daily, hourly and weekly stats through the production database and ensure that the Satmap routing process is running without a single error. My job role in the company is as below
As first line for all clients, working in coordination with SATMAP implementations and providing post deployment support.
Responsible for customer services and internal communications via phone/email. Responding, documenting, tracking, resolving, and reporting all user requests in this regard.
Maintaining agents’ data for clients and checking its overall integrity as well as managing AIMS (Agent Information Management System) web app.
Managing uninterrupted functioning of SATMAP portal and making changes on client’s request.
Preparing demographic reports using SQL server as requested by higher management.
Managing and implementing systems’ maintenance and administration alongside the System Admin team/ Switch interface engineers and DBAs.
Identify and resolve routine operational systems problems- provide
Install, test and operate external client VPN/ MPLS services / applications for operations within the SATMAP team.
Statistical analyses reporting of SATMAP data on client’s request using DB and portal.
Worked as a Technology Infrastructure Team-Lead of ITSM(Information Technology Service Management) team which comprises of fifteen System Support Engineers
Troubleshooting network (LAN & WAN) problems and outages scheduling, Upgrades, collaborating with network architects on network optimization.
Monitoring, deployment and maintaining the network devices and servers in the Data-center.
Configure deployment & manage Thin Clients machines.
Install, Update and configure Operating system, Creating Images & run them on requirement also other related Application Software & Utilities.
Managed, Designed and troubleshooting of VMware environment.
Analyze problems, develop creative solutions and assess risks/benefits.
Providing remote and hands on PC support of various hardware and software including Windows XP, 7 & 8 and Microsoft Office products.
Suggesting and providing IT solutions to business and management problems.
Setting up user accounts, permissions and passwords.
Leading a team of System and Network engineers for smooth operations.
Data Center Advanced Services.
LAN troubleshooting.
Creation and maintenance of security baselines for server administration.
Desktop and client troubleshooting.
Working as a senior representative.
Designed SOP’s for different campaigns either global or local being run by TRG.
Decision making in terms of IT team and in terms of meetings.
Designed documents for the entire team regarding the real-time resolution of issues being faced by campaigns on daily basis.
Worked as an IT Operations Analyst.
Provided remote support to 27 different sites of organization globally.
Provided Maintenance of Active Directory on Microsoft Windows 2003 Server.
Maintenance of Avaya Based PBX Systems.
Troubleshooting of different in house developed software.
Provided full remote support during virus activities, PCI Audits and data center migration.
Attended the university from the 2006 till 2009 and completed by bachelors in computer sciences with majors of Databases, Computer Network Security and System Architecture.