Head of Banking Operations
STANDARD CHARTERED BANK
Total years of experience :21 years, 10 Months
• Managed a portfolio of 14, 000 + active accounts along with different Lending and Liabilities products.
• Managing Liabilities Operations including Account Opening for Retail & Corporate accounts.
• Managing Wealth management activities.
• Managed Clearing department&, Internal Transfer unit
• Reduced Operational cost by 30% through process re-alignment.
• Increased Productivity by 40% through right hiring and placement.
• Reduced and controlled Department expenses by $100K
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, FATCA, Canadian Nationality, Central Bank regulation.
• Collaborating with compliance department to eliminate procedural errors and margin breaks and to improve product development process and operating instructions.
• Creates Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for Operations unit and monitor their achievement on periodic basis
• Lead and guide Operations department annual budgeting process
• Finalizes Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time (TAT) which will also help increase external customer satisfaction.
• Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/Objectives.
• Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
• Responsible for managing external vendors and outsourced activities
• Delivered Superior Financial Performance, People Management and developed leadership capabilities within Staff.
• Worked on Process Re-engineering for Cost efficiency, TAT reduction and risk mitigation
• Shared best practices within functions to achieve mutual benefits
• Strengthened financial reconciliation between all accounts.
• Prepared process flows and Departmental operating instructions for all operational activities
• worked to ensure strict compliance with Group, central bank and Tax authorities rules and regulations
• Reviewed Key control standards and Key risk indicators to minimize operational risk.
• Completed Product risk analysis of all the products to identify gaps before launching any product.
• Actively participated in implementation of new banking systems, up gradation and testing.
• Maintained Cash Management services Profile
• SWOT analysis of Retail banking products to analyze internal strengths and external opportunities in the Market
• Handled Clearing, Transfer and OBC Cheques.
• Handled Lending Products at Head office level
• Handled production of Debit Cards, ATM Cards and Prepaid cards
• Handled Rupee Travelers Cheques and Investment certificates
• Handled Internet banking online utility Billing
• Maintained confidentiality of bank records and client information.
• Maintained friendly and professional customer interactions.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial
M.Sc (Mathematics)