IT Support Specialist
Bahrain Specialist Hospital
Total years of experience :10 years, 2 Months
Handle daily technical support activities on Server support, data network and server management.
•Setup desktop computers and peripherals and test network connections.
•Install and test desktop software applications and internet browsers.
•Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software.
•Provide support to Desktop and Laptop users on windows platform.
•Remote support through MSTSC, SKYPE, Team Viewer Remote Desktop to solve Windows and Software issue.
•MS Outlook, configuration, management and troubleshooting, backup/restore.
•Installation of various software, Application, Standard Patch Up gradation and Utilities as per company policy
•Handling customer escalations and providing solutions for the same.
•Troubleshooting issues in Mails, operating systems, desktop software, servers and networking device.
•Visiting Client place to solve desktop related issues.
•PC-Hardware, Printers, Scanners, Switches & Multimedia Equipment
•Installing, Configure, troubleshooting Windows OS, Software & Mail clients
•Troubleshooting PC Hardware / Printers /Network Issues in intranet.
•Preparing documentation of IT transactions & Inventory follow and submit the reports to IT-Manager
•Coordinating with ISP in terms of Internet connectivity/ MPLS Services at branch office.
•Performing software updating & Installing security patches, antivirus updates of windows OS.
•Coordinating with vendors in support services & peripherals.
•Performing backup /Restore and archiving of data from clients.
•Participating in Quality Circles associated with hardware & network Issues.
•Installing, configuring & Administrating Servers.
•Implementing network infrastructure / Security, Backup / Recovery Services.
•Configure and Administrating IIS, DHCP, DNS, Active Directory, FTP, MS Exchange Server, Etc.
•Preventive maintenance of the PC's.
•Creating Users access permission to PC's and Applications.
•Providing Module functional support & Handling queries from users.
•Handling IT Helpdesk activities of domain users with intranet.
•Checking mails and noting the issues and resolving them in time
Job Responsabilités:
•Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
•Troubleshooting desktop / laptop OS issues
•Installation / re-installation / configuration of systems, printers, scanners
•Installation / re-installation/configuration of software/applications
•Installation / configuration of e-mail client
•Troubleshooting of e-mail client related issues
•Troubleshooting printer / scanner related issues
•install, upgrade, support and troubleshoot XP, Windows 7, 8, 10 and Microsoft Office 2007-2016 and any other authorized desktop applications
•Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
•Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client under the customer IT guidelines.
•Develop trends by monitoring and analyzing incoming calls, problems and support
•Install, upgrade, support and troubleshoot Enterprise General Applications hosted on Windows Server 2000/2003/2008 as per SOP. Requesting and coordinating vendor support
•experience on DNS, DHCP, Active Directory
•Installation and troubleshooting Microsoft Windows OS
• Knowledge on Ubuntu & CentOS
• Installation, Configuring and troubleshooting DHCP, DNS
• Knowledge on TCP/ IP v4 concept
•User Administration & Group Policy administration in Active Directory.
•Permissions/ Access Control Lists.
• Creating user account & mail boxes for new user taking regular backups
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Configuring LAN/ Wireless Networks at client machines.
•Backup and Recovery.
• Asset Management Skills (Asset: Hardware & Software)
• Inwards and Outwards Process
•Good Knowledge on Laptop, Desktop Hardware.
• Troubleshooting of Hardware and Neworking (HW: Laptop/ Desktop/ Printers NW: LAN, Wireless)
•Troubleshoot problems reported by user
Management Information Systems Kuwait
Major Role :
’s in Computer’s
’s in Computer’s