SERVICE COORDINATOR/ADIMN
YUSIF BIN YUSIF FAKHRO
Total years of experience :2 years, 11 Months
Work Experience/Background
Service Coordinator. Yusif Bin Yusif Fakhro Co. From 2010-Till date.
• Dispatching field Service calls.
• Coordinating and dispatching Split AC Installation teams along with sub contractors where required.
• Investigated and resolved service issues and/or product problems.
• Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints.
• Supplied customers with written responses and information and followed up on customer communications.
• Making Cash memos and Credit invoices of counter sales.