SYED NAUMAN ALI

Assisting customers (Walk-in / Corporate Customers) in making reservations for Airlines Tickets, Hotel Reservation, Tour packages, Groups, Transportation, Visit Visas and Insurance . This involves me in asking and answering questions regarding destinations, available airline options, schedules, fares and related matters to ensure a positive travel experience.

Function related to Check Ticket confirmation, Hotel and Transportation.

Corresponding with clients/ agents, coordinating travel requests of corporate, handling of counter, issuance of tickets.

Attending queries, PNR creation & management. Itinerary pricing, fare quote, issuing automated tickets, and answering phone calls.

Convert inquiries to confirmed bookings. Guiding the Customers through any alternative options in terms of routes & fares, including transit visa
information depending on the nationality.

Monitoring, sorting and working on GDS queues daily
to maintain quality control.

Maintain “Profiles” of corporate customers and frequent retail customers on GDS, ensuring all passenger travel related information and preferences are stored for seamless service.

Remain informed of all airline rules, regulations and current affairs while advising on the Customer’s travel plan. Communicate information to Customers accurately and appropriately.

Any other tasks and responsibilities as may be assigned by Management.

Confirm bookings and notify clients of luggage, insurance, medical, passport, visa and currency requirements

Process clients’ visa applications