Operations Manager II
Amazon - India
Total years of experience :3 years, 0 Months
Roles & Responsibilities
1. Program management: Identified and rectified 27K+ ASINs for 13 top brands, with an annualized impact of 400K CU. Adopted and expanded the “Automated Resolution Model” (ARM) in all Amazon stores- We conducted a time and motion study through ARM demonstration. Tracked bug fixes and integrated automation as a continuous improvement activity.
2. Planned OT Reduction: Collaborated with QA and set a goal to decrease OT hours by 50% compared to the 2022 baseline, addressing backlog, attrition, and shrinkage issues.
3. SOP Revamp: Revamped SOPs for defective and Softline cases, resulting in a 14% increase in actionability in FY'23 YTD.
4. Implemented an initiative to eliminate NVA bin checks at FCs, resulting in ~736 bin-check reductions per month and a TAT reduction of 0.3 days.
5. Conducted weekly business reviews, highlighting operations trends, challenges, and ongoing process improvement projects.
6. Revamping Quarantine/Un-quarantine Process: Identified and addressed issues in the process, leading to improved stock management and customer satisfaction.
7. Collaborated with the Selling Partners Satisfaction team (SPSAT) to improve Andon PRR rate, implementing automation for better seller communication and case closure.
8. COE-Andon Cord Incorrect POC Outreach: Addressed and corrected errors in the routing of mailers for Amazon Fresh and Grocery Private Brand (GPB) ASINs.
9. Connections Initiative: Led initiatives to improve associate satisfaction, resulting in an increase in overall Connections score and enhanced job satisfaction theme ratings.
• Spearheaded Q1'24 L4- TR as the POC for L7 space & standardised performance evaluations for L2/L3
• Managed the operations for Last Mile Safety Programs (4 use-cases) and 1 DSP Program- Claims Mgmt.
• Prepared Safety Prog. Excellence in OP'24, analyzing '23 performance and planning '24 improvements.
• Migrated Claims Management audit from Auditbook to Salesforce, optimizing productivity by 10% in Q1'24
Project Title: Process Improvement with Work Study Analysis under Industrialisation Dept.
Roles & Responsibilit ies
• Carried out Method Time Study by video recording at 5 Workstations in E Locomotive assembly line
• Finalised the Cycle Time of installations by collaborating with Cross-Functional Teams like production
• Analysed critical installations videos to study Workplace Ergonomics & identified Industrial Issues
• Recognised Wastes (TIMWOOD) & performed Process Improvement to achieve Lean Manufacturing
• Segregated Value Added and Non-Value-added activities for performing Work Study of the assembly line
• Spearheaded a team of 5 Associates to implement the Action Plan and supervised the work to completion
• Prepared Action Plan to improve method time & developed Work Breakdown Structure to implement it
Achievement s
• Accomplished reduction in the Method Time by 0.6% through action plan and Kaizen implementation
• Demonstrated potential Cost-Saving of total INR 8.5 Lakhs in Ventilation Flap Installation process
Co-authored and published a paper on “Adoption of online pharmacy applications during COVID-19” in the Journal of Engineering, Design and Technology. • Organised the Master Class Talk series and E-Summit event as a Student Co-ordinator for E-Cell. • Managed collaborations with E cells of top Indian B Schools through MoUs • Conducted research and developed the infrastructure for Incubation Centre (CIIE) and organised events & competitions as a Student Co-ordinator.