Lead Infrastructure Engineer
Flyin
Total years of experience :12 years, 8 Months
Contributions: -
• As an infrastructure engineer, created and implemented the entire staging environment (New Office) in Hyderabad.
• Installed and configured the entire network for Flyin Hyderabad Office.
• Installed, Configured all the Hardware/Software’s Servers, and firewalls and entire Flyin application Setup
• Migrated Datacenter from UK to India (Complete applications and data for Flyin).
• Managed all Staging, Pre-production, production environment (Linux)
• Handled application issues
• Troubleshoot production environment issues round the clock
• Priority based complete server management
• 24/7 Technical support availability
• Installation, Configuration NAGIOS monitoring for all servers all three environments
• CDN (Akamai), ISP’s, Network and other vendors management
• Installation, configuration of Web servers (Nginx, Apache)
• -DHCP, DNS, FTP
• VMware ESXI management
• Software/Application deployments on all environments
• Linux Server management all environment
• Setting up AWS Configuration in the environments
• Data backup, Syncing, remote deployments, New build deployments
• Application/web server configuration changes as per the business requirements
• Server maintenance all environments
• Performed complete IT infrastructure management
• Installation, Configuration and Setting up complete Video conferencing for multiple locations (Polycom)
• Conducted cybersecurity sessions across the organization for security loopholes.
• User management, password management, Access management across the organization
• Access Rules, content filtering, routing, switching, GVC, Site-To-Site VPN, QoS
• Managing network specifications by conferring with users, analyzing workflow, access, information, and security requirements.
• Troubleshooting network performance issues including availability, utilization, throughput, goodput, and latency.
• planning and executing the installation, configuration, and testing of equipment’s.
• Defining network policies and procedures, establishing connections between different networked firewalls.
• Maintaining network performance by performing network monitoring, network analysis, performance tuning.
• Troubleshooting network issues in production environment.
• Securing network by developing network access, monitoring, control, and evaluation.
• Upgradation of network by conferring with vendors, developing, testing, evaluating, and installing enhancements.
• Protection of organization's value by keeping information confidential.
• Accomplishing organization goals by accepting ownership for accomplishing new and different requests.
• Managing more than 40 servers including the offshores.
• Installations/Configuration and Complete management of SonicWall/Firewalls and Analyzers. (NSA-240, 2600, 3600, 4600)
• B/W QoS configuration and management.
• Application control management at firewall level
Key Result Areas:
• Served “Chicago Mercantile Exchange” as Network Engineer for its Global network (WAN)
• Managed team of 8 technical engineers.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages.
• Various Monitoring tools, Network Management and Ticket management.
• Ensuring high availability of Global backbone environment and reporting outages within SLA.
• Monitored 100+ circuits, troubleshooting link issues, Load balancing.
• Monitored low latency trading infrastructure
• Troubleshooting network devices for performance optimization, clearing counters / logs / reboots when required.
• Troubleshooting network issues primarily related to EIGRP, OSPF, BGP, Cisco link errors, Cisco-device controller errors, interface errors, power supply, module error, IPSLA issues, equipment reboots and so on.
• Worked closely with various ISP’s across the globe for circuit issues. (Verizon, AT&T, Sprint, Colt, Zayo, Lightower, Global cloud exchange, CenturyLink, etc).
• Interpreting verified statuses of circuits / network devices, corresponding logs into ticketing system for internal tracking purpose
• Executing MAC swaps/new requests for trading customer of the client
• Interacting with end customers if in any case requires their involvement for resolving the network alarm generated
• Escalating hardware alarms to onsite support team &following-up for appropriate resolution
• Interacting with end customers if in any case requires their involvement for resolving the network alarm generated
• Taking ownership of the network incidents and creating tracking tickets on alarms, communicating with carriers (Internet Service Providers) at various locations and reporting downtimes/coordinating in order to gather solution to the WAN alarm
• Following up with internal network engineers / carriers in case of persistence of problem prescribed in alarm generated by network device
• Documenting daily / weekly / monthly reports statistics and generating a knowledge base for proactive diagnosis of recurrent network alarms
• Attending meetings and discussing outstanding issues with the client every once/twice a week.
• Participated in the weekly network changes/migrations at the client side infrastructures.
• Participated in the Disaster recovery testing carried out in every quarter.
• Prepared own KT plans for the new resources and completed within short time.
• Network issue diagnosis and packet capture with Wireshark.
Technical Support Engineer (Voice &Non-Voice)
• Provided front-end administrative technical support for CME staff working from different locations across the world, provided support includes L1, L2, L3 support.
• Delivering technical solution for tasks - CME employee account management & lockouts, Active directory management, Employee ID Password management, application deployment, RSA token management, VPN.
• Documenting tickets (archiving) by acquiring resolved or escalated ticket data in Remedy &ITSM ticketing tools
• Communicating with technical staff working in USA and granting permissions and computer assigned to on boarding users (new joining employees)
• Preparing weekend reports for the team - segregating based on the topic
• Engaging in conferences with client management team whenever required & briefing about the issues raised
• Tracked infrastructure assets as well as ensured the security of infrastructure and applications.
• Worked very closely with project managers/Project Directors (Offshore/Onsite)
• Offered non-voice support for application deployment on customer / user desktop & laptops
Key Result Areas:
• Executed installation and configuration of:
o Operating System such as Windows XP, Windows NT, Windows Vista, Windows 7 and Windows 2008
o MS Office 2003, 2007, 2010
• Installed antivirus and troubleshooting various virus issues.
• Assembled and disassembled Desktop Pc’s troubleshooting of laptops issues
• Created:
o Users, managed their accounts, provided passwords, granting permissions
o Domain users, groups; executed installation and configuration of VMWARE virtual machines
• Administered data backup and recovery using software
• Provided ON CALL support.
• User machines migration from windows to whatever is needed. (As per Business requirements)
• Assessing system capabilities, identify limitations, evaluate and recommend new hardware/software solutions to meet the required needs.
• Troubleshooting of Desktop’s/Laptops/Printers/small HB routers issues.
Completed Master of business administration in Information technology.