Assistant manager IP Operations core
Pakistan Telecommunication Company Ltd. (an Etisalat subsidiary)
مجموع سنوات الخبرة :16 years, 0 أشهر
Configuration and Maintenance of Cisco Routers and Switches including Gateway, Core and Distribution Routers and Core Switches.
O&M of Internet Gateway and PE routers (of IP core, South region).
O&M of domestic & international core Network connectivity with Mega PoPs, Major PoPs and small PoPs .
Provisioning & Troubleshooting related to internet, Layer 2/3 MPLS circuits on PE routers.
Network monitoring & troubleshooting using MRTG, Cacti, WhatsUpGold, Cisco prime, Cisco DWDM Controller NMS (CTC)
Co-ordination with Long Haul and Metro, National NOC, Corporate Helpdesk.
Co-ordination with Cisco TAC on different issues of routers/switches.
Co-ordination with international upstream bandwidth providers (Telecom Italia, SingTel, Telecom Malaysia, Level3, Cogent, Vodafone, Orange) for routine faults, network maintenance activities and commissioning of new upstream links.
Co-ordination with corporate and internal customers regarding different issues of internet and MPLS circuits.
Managing IP Core networks infrastructure (Cisco 7600 edge routers, Nexus and Catalyst core switches and CRS, GSR & ASR International gateways) and facilities.
Carry out PAT (Provisional acceptance test) for new routers / switches induction in network with Vendor co-ordination.
Fortnightly dashboard / network outage reports submission to Headquarters.
Managing Cisco Metro Ethernet network consisting of 17 Cisco ASR-9010 routers and associated complaints from respective ends.
Planning & carry out maintenance and corrective network activities, etc.
Maintaining and administering LAN services & monitoring servers.
Provide complete technical (WAN) support for LinkdotNet corporate customers nationwide remotely.
Own all issue regarding all product flavors offered by LinkdotNet i.e. DSL, Wireless (P2P, P2MP), WiMax, Fiber, Data services (L2/L3 VPN, MPLS), Domain Registration/Hosting, and Email accounts provision as well.
Troubleshoot customer’s issues on-call by going through standard product specific workflows/SOPs.
Diagnose and solve issues by accessing and configuring CPEs, associated DSLAMs, accessing Routers (for Fiber, Wireless & Data services) i.e. C2600, C2700, C3845, M10i, M7i, BRAS, etc.
Expedite Requests/Complaints by escalating them to the right key person on another level.
Manage and troubleshoot network of 30+ users of particular site office.
Troubleshoot and Log complaints, create Incidents, and Service Requests on IT Service Management application HP Open View Service Center ( Enterprise Service Management Version 6.2).
Act as the focal point for any major IT activities/problems and coordinates between different IT Teams to resolve the problem.
Successfully paying the responsibility of managing a complete location solely.
Maintain inventory records.
Managing Activities on the User level implementation and software up gradation.
Follow up of service requests and IT web support mails related to Service requests.
Install and trouble shoot call center specific applications, basic utility softwares, joining users to company domain.
Expedite Requests by escalating it to the right key person.
75% MARKS SECURED IN 4 YEAR B.E(CSE) PROGRAM.
Obtained 69% marks.