Multi Store Manager
COSTA COFFEE
Total years of experience :11 years, 8 Months
Duties&Responsibilities:
Financial
Supervise cluster of outlets.
Maximize area sales performance and drive profits.
Sales forecasting and apportioning targets across teams. Reviewing business performance in line with budgetary control
Asset & Equipment maintenance.
Salary costs for cafè level.
Analysis of Sales: Salary ratio in the respective area assigned.
Assuring the Timely indent is done for all the Cafes.
Wastage control measures.
Timely forecast of the stock in order to ensure the smooth perations.
Learning & Development Management:
Retention of manpower.
Manpower planning & translating requirements to HR periodically
Handling transfers & takeovers
Inspiring team & conduct employee initiative programs.
Appraise subordinates and performance management.
Team development and growth.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
process and customer orientation:
Develop marketing & promotion ideas to increase walk-ins & sales.
Ensure smooth support functions and further integration with operation team.
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Competitor analysis
Vendor management.
Market Intelligence.
Waste management
Statutory requirements
Cafè issue resolution.
Ensure the SOPs are followed through out the cafes.
Fortnight Team Meetings to ensure the resolution of complaints.
Integrity & cost controllable.
Authority:
Recruit team members
Issue C&C to Cafè Managers/Asst. Manager/ Team members
Termination of team members
Confirmation / elevation of team members
Duties&Responsibilities:
Financial
Supervise cluster of outlets.
Maximize area sales performance and drive profits.
Sales forecasting and apportioning targets across teams. Reviewing business performance in line with budgetary control
Asset & Equipment maintenance.
Salary costs for cafè level.
Analysis of Sales: Salary ratio in the respective area assigned.
Assuring the Timely indent is done for all the Cafes.
Wastage control measures.
Timely forecast of the stock in order to ensure the smooth perations.
Learning & Development Management:
Retention of manpower.
Manpower planning & translating requirements to HR periodically
Handling transfers & takeovers
Inspiring team & conduct employee initiative programs.
Appraise subordinates and performance management.
Team development and growth.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
process and customer orientation:
Develop marketing & promotion ideas to increase walk-ins & sales.
Ensure smooth support functions and further integration with operation team.
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Competitor analysis
Vendor management.
Market Intelligence.
Waste management
Statutory requirements
Cafè issue resolution.
Ensure the SOPs are followed through out the cafes.
Fortnight Team Meetings to ensure the resolution of complaints.
Integrity & cost controllable.
Authority:
Recruit team members
Issue C&C to Cafè Managers/Asst. Manager/ Team members
Termination of team members
Confirmation / elevation of team members
Duties and Responsibilities:
Mex Inn as an Assistant Operation Manager
Assist the Operation Manager in meeting all the budget requirements.
• Work closely with the Outlet Manager & staff to minimize wastage.
• Supervise the outlet with particular reference to: Staffing and their costs, ordering food stuffs at best cost consistent with quality, budget compliance and cost control.
Operational Standards;
• Gauge the capabilities of the staff in station duties.
• Do continuous check up & follow-ups on requirements of the outlets.
• Ensure that the outlet is properly following the standards & procedures set by the Franchiser & the Company.
Man-Management:
• Schedule staff; in coordination with the Outlet Manager to re-train staff as & when required.
• Staff scheduling and leave planning
• Access the staffing requirement of the outlet so that the outlet is running in their optimum level in terms of manpower.
• Build teamwork and boost morale among the staff.
• Identification and development of key and high performers.
Health, Safety & Environment & Hygiene:
• Ensure safety at work and supervise work activities of the outlet employees to ensure safe and proper procedures and techniques are being followed.
• Ensure high standard of sanitation and hygiene.
• Ensure all equipment is well maintained.
Problem solving and decision-making:
• Maintain ongoing communication channels with, employees and Management.
• Communicate company policies to all staff.
• Submit all reports in time, duly completed and accurate.
• Representing staff issues in coordination with the Outlet Manager including promotions, transfer and disciplinary issues in consultation with the Operations Manager.
• Comply with legal / statutory requirements.
@ ZYNG Asian Grills& Chai Cafe
• Controlling food wastage & spoilage & ensuring that the food & beverage cost is kept to the minimum.
• Preparing P&L Account of Restaurant
• Preparing Food Cost Sheet & Controlling Food Cost Of the Restaurant
• Ordering of finished & processed material required
• Staffing & scheduling of employees & ensuring that the employees keep up the best standards of personal hygiene, dress & conduct.
• Quantity & quality controlling merchandise.
• Supervising food preparation and service.
• Checking physical facilities & equipment & seeing that they are maintained to proper standards as well as maintenance of all food equipment.
• Maintain regular stock record of crockery & cutlery, glassware, hollowware & kitchenware & minimize loss due to breakage & theft.
• Maintaining accounts of food receipts, sales & damaged goods.
• Ensuring sanitary conditions in all areas of the unit.
• Taking monthly inventory of all food & beverage items & stock in hand
BACHELOR IN HOTEL MANAGEMENT