Syed shahbaaz سيد, FRONT OFFICE EXECUTIVE

Syed shahbaaz سيد

FRONT OFFICE EXECUTIVE

LUMBINI'S GRAND

البلد
الهند
التعليم
دبلوم, aviaition hospitality and travel management
الخبرات
0 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :0 years, 5 أشهر

FRONT OFFICE EXECUTIVE في LUMBINI'S GRAND
  • الهند - حيدر اباد
  • أكتوبر 2015 إلى فبراير 2016

Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Works toward a 90% walk-in conversion rate goal.

الخلفية التعليمية

دبلوم, aviaition hospitality and travel management
  • في frankfinn institute of airhostes training
  • أكتوبر 2015

Specialties & Skills

Service Orientation
Hospitality
Hotel Reservations
Adaptability, fast learner, positive attitude

اللغات

الانجليزية
متوسط