Len Six Sigma Certified Banking Associate with 10+ Years of UAE Banking Experience
Emirates NBD Bank
Total years of experience :20 years, 3 Months
Project Coordinator (For Integration and Implementation of ITM) Working with Project Manager & assist him in developing a comprehensive workflow process for assigned project.
Responsible for directing, organizing and controlling project activities under the direction of a Project Manager.
Gathers all project information: schedules, assignments, tasks, and project meetings. Communicate relevant project information to the concerned department and project team. Prepare and edit minutes of meeting & presentations Communicate ideas for improving project processes with a positive and constructive attitude.
Process daily, weekly and monthly reports to ensure all schedules run smoothly & all jobs are completed as prescribed.
Keep the PM and others informed about project status and issues that may impact on the dead line of project execution.
Excellent people management skills to handle more than 1, 400 Telegraphic Transfers on daily basis (Local and International) within stipulated TAT.
Managed daily activities by using “MORNING HUDDLE” and effectively divide the work load to maintain overall performance.
Review and approved all the TT’s received by ENBD Corporate customers, ENBD Branches, SRM, RM and direct from individual customers.
Handle escalated discrepancies by coordination with ENBD Corporate Customers, ENBD Branches, SRM’s and RM’s and rectify the same before sending to final processing with in stipulated TAT.
Teller (For ENBD Retail Branches and Airport pay offices)
Having excellent hands-on experience to provide teller services e.g.
Cash & CHQ deposit, Cash & CHQ withdrawal, CHQ’s inward and outward clearance.
Handling Manager’s CHQ, Telegraphic Transfers & Issuance Demand Draft.
Vault management and replenishment of ATM & CDM machines.
Customer Services (For ENBD Retail Branches)
Providing world class customer services to our valued customers and build a strong relationship with our internal and external customers.
Provide excellent customer service for walking customers by handling their complaints.
Fulfill their banking needs and accept their request for account maintenance.
Generate SR and keep follow-up to resolve customer day to day complaints in order to achieve timely and satisfactory solutions and cross selling all the banking products to increase the branch productivity.
Submit 25-30 approved primary cards on monthly basis.
Achieved Sales targets consecutively throughout the year agreed with the Sales Manager
Train and motivate our team members to achieve the monthly target.
Acquisition of New Clients
Make cold calls to the new customers on daily basis.
Schedule 10 - 15 visits daily with new & existing customers to find out the new business leads and make travel and meeting arrangements.
Strong follow up with the customer to close the case successfully
Verified customer details and removed all discrepancies from credit card application before sending to RCC Unit for smooth and error free processing.
Sr. Business Development Executive
Reporting to: Director of Business Development
Have Senior business development experience in B2B business sales with Government, Semi Government, Private and FMCG sector
Main Products Are:
• Time & Attendance Management System
• Surveillance Solutions
• Building Management System
• Visitors Management System
• Queue Management System
• Access Control System
• Parking Management System
• Payroll Management System
Job Description
Acquisition of New Clients
Schedule 10 - 15 visits on daily basis with new & existing clients
Generating leads and converting queries into confirmations
Sustain in coordinating cross-functional projects
Expansion of business from existing clients
Identifying prospects and generating potential accounts through networking and cold calls
Making presentations, negotiating and closing the deals
Implementing the sales plan to achieve the desired sales objectives for the respective geography
Formulating and implementing marketing plans and strategies
Closely work with other functions (product management, client service, legal, contracts, billing, etc) to ensure that all clients requests / inquiries are managed appropriately
Received feedback from clients and forward the same to Marketing, Sales, Research and Product Development department
Provide feed full information to system support department to making new and renewal of existing AMC / SLA's
Send mail shots to new prospects and existing clients to introduce our new products and latest promotions to generate new business leads.
Focus on the competitor’s behavior, products and other activities inside territory.
Follow up for outstanding payments from excising clients.
Look after scope of work till the end of the project
Update routine work on daily bases to director of business development via Daily Activate Report (DAR)
Major Achievement
Man of the year award (2007-2008)
Man of the Quarter award (April-2008 to June-2008)
Highest Installation (100+Branches) of Finger print & Hand Scanning (Biometric) Devices across the country in Pakistan
Highest installation of Surveillance System (IP cameras and CCTV Cameras)
Maintained Store Inventory through FIFO & LIFO System.
Maintained the physical stock position of more than 100 items of Electronics parts.
Responsible for taking physical stock on quarterly and biannually basis.
Responsible for the reconciliation between physical stock and system/application stock position.
Issuance of Electronics parts to technician for repairing the electronics equipment.
Receive returned items from Technician, Evaluate quality of returned items, verify warranty status, return warranty items to head office, tag defective items and report to GM customer service for scrap.
Responsible for physical checking & counting all received consignments.
Maintained Stocks (spare parts, swaps etc.) & provide efficient & reliable projections for Spare Parts.
Maintain complete audit of store stocks and office inventory on monthly, quarterly and yearly basis.
Have a good knowledge of Electronic fundamental.
Have a hand of experience in dismantling and assembling electronics gadgets.
MBA in Marketing and Management