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Syed Shafi Uddin, IT technician

Syed Shafi Uddin

IT technician·specialized industrial services company

Saudi Arabia

Bachelor's degree, Bachelor of Engineering

Work experience

Total years of experience: 7 years, 8 months

IT technician

October 2018 - Present

specialized industrial services company

Khobar, Saudi Arabia

October 2018 - Present

• Provided comprehensive IT support and network administration across the kingdom, ensuring seamless connectivity for users.
• Diagnosed and resolved technical issues, enhancing user satisfaction and minimizing downtime.
• Collaborated with cross-functional teams to implement network upgrades, improving overall system performance.
• Conducted training sessions for users on best practices, boosting their confidence in utilizing technology.
• Maintained accurate documentation of network configurations and support tickets, streamlining future troubleshooting processes.
• Leveraged strong communication skills to effectively assist users with diverse technical backgrounds.
• Actively participated in network security initiatives, contributing to a safer IT environment.
Company industry:
Project & Construction Planning
Job role:
Information Technology

Education

Osmania University

June 2018

June 2018

Bachelor's degree, Bachelor of Engineering

India

Skills

Technical Support
Expert
Technical Support
Expert
IT
Expert
IT
Expert
CCNA
Expert
CCNA
Expert
Networks
Expert
Networks
Expert
IT Technical Support
Expert
IT Technical Support
Expert
computer networks - installing, configuring and maintaining computers in large organisationsdesktop
Intermediate
computer networks - installing, configuring and maintaining computers in large organisationsdesktop
Intermediate
system administration
Intermediate
system administration
Intermediate
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate

Languages

English

Native Speaker

Training and Certifications

Certifications
CISCO CERTIFIED NETWORK ASSOCIATE (200-301)
Jan 2021