Syed Umar Javed

○ Gained practical exposure to recruitment and selection processes, assisting in screening 20+ resumes and coordinating
interviews.
○ Applied HR concepts to support onboarding and employee documentation with 100% compliance accuracy.
○ Developed employee retention strategies by analyzing feedback and contributing ideas that improved engagement by 15%.
○ Strengthened understanding of workforce management by resolving day-to-day employee concerns, reducing internal conflicts
by 10%.
○ Mastered basic HR operations including attendance tracking and employee record management.
○ Gained insight into employee needs assessment, helping improve communication between management and staff.

○ Mastered high-volume cold calling (80-100 calls/day), contributing to a 15%-25% lead conversion rate.
○ Developed persuasive communication and negotiation skills, achieving 20% of monthly sales targets on average.
○ Applied objection-handling techniques to improve customer engagement and increase successful closures by 20%.
○ Strengthened customer relationship management by maintaining accurate CRM records with 58% data accuracy.
○ Gained hands-on experience in handling inbound and outbound sales calls, improving customer satisfaction scores by 15%.
○ Developed problem-solving abilities by resolving customer concerns efficiently, reducing call escalations by 18%.

• Generated and managed leads through cold calling, referrals, and digital inquiries.
• Conducted product demonstrations for students and parents, explaining learning solutions and benefits.
• Converted prospects into customers by effectively communicating value propositions and addressing objections.
• Achieved monthly and quarterly sales targets in a competitive environment.
• Maintained strong customer relationships to ensure satisfaction and retention.
• Collaborated with internal teams to streamline the sales process and improve customer experience.
• Updated CRM systems with accurate customer data and sales progress.
• Stayed informed about product updates and competitor offerings to improve sales strategies