Business Continuity, Disaster Recovery & Crisis Management Expert
STC Telecom
Total des années d'expérience :22 years, 1 Mois
Overall BC DR Program Management
Lead, Develop & Implement Business Continuity Management Program.
Ensuring an effective enterprise business continuity management (BCM) governance framework
Partner with teams across functions to determine the vital business processes and how they rely on each other.
Develop and maintain the enterprise-wide BCM program, providing guidance and direction to business units on BCM processes
Conduct business Impact Assessments.
Perform Risk Assessments.
Carry out risk assessments and business impact analyses to detect potential dangers and vulnerabilities to business operations.
Integrate Enterprise Risk Management & Business Continuity Management
Stakeholder Identification and Analysis
Define & maintain policies for BCM framework components (BCM Policy, risk register etc.)
Ensured preparedness for ISO 22301 and facilitated its certification.
Develop and document the steps, approaches, and processes for maintaining business continuity to ensure the organization’s swift and efficient restoration after a disruption.
Overall technology solutions evaluation and selection to meet the agreed RTO RPO.
Review the current BCDR governance structure and to assess the procedures in place
Development & support of DR program governance and operating model
Organize and carry out periodic drills and exercises to evaluate the efficiency of business continuity plans.
Educate all relevant staff members on how to follow the best practices and procedures for business continuity.
Build and sustain a strong framework for handling incidents and dealing with crisis.
Simulate the crises communication plan for the Internal/external stakeholders.
Participate in disaster recovery exercises / simulations
Conducted BCP/DR related awareness sessions.
To align with best-practices and standards (ISO22301)
Alignment and follow up on overall DR PMO activities
Assess how well the BCMS works and suggest ways to make it better.
Develop KPI for the performance evaluations
Monitoring / Tracking the program activities and coordinating the minutes of meeting and following up on the agreed actions with the relevant stakeholders.
Ensure alignment between multiple DR initiatives
Support for DR Implementation program
Develop Disaster Recovery Plans Template
Develop Disaster Recovery Testing Templates
Alignment and follow up on the BCDR Processes
Review of BCDR documents and processes
Review regulatory Business Continuity & Disaster Recovery requirements
Coordination with different sectors on the DR activities
Governance and oversight of BCDR activities (BCDR plans/BC DR exercises)
Overall BC DR Program Management
Integrate ERM and BCM
Drive & support of BCDR program framework to be implemented with client
Partner with teams across functions to determine the vital business processes and how they rely on each other.
Stakeholder Identification and Analysis
Carry out risk assessments and business impact analyses to detect potential dangers and vulnerabilities to business operations
Develop and ascertaining that appropriate policies, standards & guidelines are in place to mandate protection necessary for the organization & to meet regulatory requirements.
Organize and carry out periodic drills and exercises to evaluate the efficiency of business continuity plans.
Ensured preparedness for ISO 22301 and facilitated its certification.
Build and sustain a strong framework for handling incidents and dealing with crisis.
Review the current BCDR governance structure and to assess the procedures in place
Development & support of DR program governance and operating model
Educate all relevant staff members on how to follow the best practices and procedures for business continuity.
To align with best-practices and standards (ISO22301)
Alignment and follow up on overall DR PMO activities
Assess how well the BCMS works and suggest ways to make it better.
Develop KPI for the performance evaluations
Monitoring / Tracking the program activities and coordinating the minutes of meeting and following up on the agreed actions with the relevant stakeholders.
Ensure alignment between multiple DR initiatives
Support for DR Implementation program
Develop Disaster Recovery Plans Template
Develop Disaster Recovery Testing Templates
Alignment and follow up on the BCDR Processes
Review of BCDR documents and processes
Review regulatory Business Continuity & Disaster Recovery requirements
Coordination with different sectors on the DR activities
Governance and oversight of BCDR activities (BCDR plans/BC DR exercises
Lead, Develop & Implement Business Continuity Management Program.
Develop BC / DR / Crisis Policy.
Overall Technology Evaluation (Telecom / IT / Information Security / Networking Solutions)
Requirement Analysis
Involved in Business proposal and Project Charter
Stakeholder Identification and Analysis
Perform Applications categorization by conducting Business impact analysis
Develop the Disaster Recovery Scope
Develop the Disaster Recovery Policy
Develop the Disaster Recovery Strategy
Develop the Project plan to ensure the delivery on time.
Develop the Disaster Recovery Emergency Plan
Listed down the assumptions
Develop Disaster Recovery Rehearsal Template
Develop the Project plan to ensure the delivery on time.
Develop DR plans for EXPO IT applications.
Develop BCP for the departments / process / functions.
Develop Business continuity strategy & Disaster Recovery plans for Data Centers / IT systems / Telecom systems / applications to ensure uninterrupted and smooth business operations. Assures that technical recovery procedures are effective for the restoration of critical business services.
Conduct business Impact Assessments.
Perform Risk Assessments and maintain Risk Register.
Maintain the issue log sheet.
Service Catalogue Mapping.
Coordinates execution of plan with internal and external stakeholders.
Conducted BCP/DR related awareness sessions.
Ensures readiness for Disaster Recovery Rehearsals / simulations.
Conduct Disaster Recovery Rehearsals.
Reports on a regular basis on progress, milestones and risks and issues.
Identifies and reports to the Program Manager Operations and / or PMO those problems that are likely to affect the Project.
Oversee the ongoing effectiveness of the project.
Manage the team on day to day activities, Manage changes.
Monitoring / Tracking the project activities and coordinating the minutes of meeting and following up on the agreed actions with the relevant stakeholders.
Lead, Develop & Implement Business Continuity Management Program.
Develop BC / DR / Crisis Policy.
Developed the methodology and framework.
Stakeholder Identification and Analysis.
Conduct business Impact Assessments.
Perform Risk Assessments.
Develop Disaster Recovery, Business continuity strategy & plans for Data Centers / IT systems / Telecom systems / applications to ensure uninterrupted and smooth business operations. Assures that technical recovery procedures are effective for the restoration of critical business services.
Overall technology evaluation (security solution) and selection to meet the agreed-upon security architecture plan and design.
Implement ISMS framework and guide organization to certify.
Develop and ascertaining that appropriate policies, standards & guidelines are in place to mandate protection necessary for the organization & to meet security requirements.
Spearhead wide variety of activities inclusive of:
Advising Migration Projects & managing transformation/integration of multiple systems
Conduct 3rd party assessment supporting security assessments, performing business impact analysis
Managing BCP/DR and SIRT functions
Updating BC / DR plans.
Crisis Management Plans update / maintained.
Asses and review Health and Safety plans / policy.
Audit the Health & Safety plans on facility assessments.
Service Catalogue Mapping.
Facilitated business continuity and disaster recovery simulations / tests.
Conducted BCP/DR related awareness sessions.
Ensured preparedness for ISO and facilitated its certification.
Ensured preparedness for ISO and facilitated its certification
Facilitate ISO 9001 Certification.
Conducted third party risk assessment and conducted business continuity audit for third parties.
Third party vendor audit conducted.
Asses and review the Corp crisis communication plan / policy.
Simulate the crises communication plan for the Internal/external stakeholders.
Participate in external disaster recovery exercises / simulations.
Conduct a business continuity / disaster recovery plan review (at least annually) and exercise.
Monitor the network outage reports and analyze.
Ensured compliance with regulatory authorities.
Lead the internal audits.
Facilitated external audits.
Conducted budget exercises.
NOC team 24/7.
•Guidance to NOC team technically.
•Solving Networking issues.
•Training to Staff.
•Designing, configuring and installing network infrastructure which includes core network switches, routers, firewalls, proxy servers.
•Analyze data traffic patterns within network infrastructure, detecting operational problems and recommending improvements to ensure optimal performance
•Installing, configuring, testing, maintaining and administering new /upgraded networks & servers.
•Planning and leading a group of technicians to run the daily operation tasks smoothly and to perform changes on the IP network in order to meet the required business growth and demand.
•Performing enhancement/migration in the network matching the du standards for the reduction and prevention of unplanned events and risks.
•Performing troubleshooting in network problems and emergencies
•Immediate action taken to restore customer services in the case of any unplanned outages.
•Proactively identify symptoms and instabilities in a timely and accurate manner to include performing analysis, capacity planning, and testing for organizations network environment
•Consulting and arranging the operational projects for approval from the management.
•Performing technical support and resolving any issues related to the complex network setup of various customers through remote troubleshooting methods or by visiting the customer premises.
•Performing customer work orders in order to deliver the required services in an efficient and professional manner.
•Participating directly in various projects and attending network changes whenever required.
•Provide training for new staff in order to meet the du standards and regulations
Assist with installing, supporting and maintaining Cisco network elements (Routers, Switches & Firewalls).
Participate in undertaking routine Preventative maintenance of Cisco / packet front network elements.
Performing customer work orders in order to deliver the required services in an efficient and professional manner.
Performing technical support and resolving any issues related to the complex network setup of various customers through remote troubleshooting methods or by visiting the customer premises
Responsible for data network customer trouble ticket problem solving.
Responsible for monitoring network usage and report.
Primary for Network Troubleshooting wide area networks, routers, switches, Support & recommendations
Provides back up for Network Core/Distribution Routing with Cisco IOS
Provides back up for Network Access-layer switching with Cisco IOS
Proactively oversee the activities involved in quality resolution of complex technical issues; responding with an appropriate sense of urgency to problems escalated to Network Engineer’s level; coordinate with appropriate departments to determine positive solutions that increase end user satisfaction.
Responsible for data network customer trouble ticket problem solving. Performing customer work orders in order to deliver the required services in an eficient and professional manner. Participate in undertaking routine Preventative maintenance of cisco / packet front network elements. Assist with installing, supporting and maintaining cisco network elements (Routers, Switches). Implemented network solutions for IP Transport networks.
Performing enhancement/migration in the network matching the standards for the reduction and prevention of unplanned events and risks.
Administration of network environment consisting of LAN/WAN by using windows 2000, Routers and Firewall. Fixing installation problems, managing the speed, Performance & Accuracy for future upgrading. Supervision, inspection, investigation and troubleshooting of network devices (Routers, Switches, Firewall, Servers, Workstations and etc.) Assist with maintenance and management of Windows 2000. Interacting with users for resolving the network issues.
of network environment consisting of LAN/WAN by using windows 2000, Routers and Firewall.
•Supervision, inspection, investigation and troubleshooting of electronic and network devices (Routers, Switches, Firewall).
•Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure
•Ensuring data is backed up on a regular basis using Backup Exec software
•Develops, maintains, and monitors procedures for all server backups.
•Monitor, optimizes system performance and initiate recovery.
•Providing IT support to computer users within the office.