Senior Export Analyst
UPS Supply Chain Solutions
Total years of experience :7 years, 9 Months
Expertise:
• Managed buyer relations & updated top management on order progress.
• Briefed UAE District Management on product updates regularly.
• Led ocean exports team, directing task organization & workflow.
• Conducted weekly international calls to resolve global queries.
• Supported operations & assisted sales with competitive rates.
• Monitored KPIs & reported milestones to the country manager.
• Managed console shipments via 3rd-party logistics.
• Prioritized customer issue resolution.
• Ensured effective inter-regional communication.
• Conducted shipment process training sessions.
Major Achievements:
• Handled the customers troublesome queries with brilliance during COVID19, when there was space constraints.
• Collaborating and associating with Third Party Freight Forwarders to maintain the operational workflow.
• Cleared the backlog of cargo at our bonded warehouse during space constraints and executed all the backlog shipments at rapid pace.
• Moved 5000 volume of cargo (almost 120 containers - FOB basis), within the span of a month, when there was no space available, due to space restrictions.
• Devised several strategies to improve operational procedures and workflows, resultantly, retained customers by providing outstanding services.
Major Duties:
• Execution of export orders, ensuring efficient shipment processes.
• Follow-ups with shippers, vendors, and shipping carriers (MAERSK, CMA, MSC, HAPAG LLOYD, etc.).
• Operational follow-ups at Port, including interaction with bonded warehouse.
• Complete shipments and update the Global System, collaborating with teams based in Singapore, India, Turkey, and China.
• Managed global client communication & fostered strong client relations.
• Oversaw completed shipment documents with timely dispatches including seamless shipping processes.
• Delivered effective client support and ensured prompt query resolution.
Accomplishments:
• Provided excellent services to customer for establishing new route for newly established warehouse in the US.
• Achieved high collaboration and participation with support teams in Singapore and India via virtual conferences.
• Promoted to a more senior position.
Responsibilities:
• Addressing ongoing parental queries with professionalism and efficiency.
• Managing new processes, including task allocation to staff members.
• Planning and implementing examination procedures as directed by the Principal.
• Organizing and administering events and activities, ensuring meticulous execution.
Summary: • Had a remarkable academic period with a CGPA of 3.80. • Have expertise in research analysis tools, such as, IBM SPSS Statistics and Smart PLS. Conference: • International Conference on Fintech Opportunities and Challenges (ICFOC), having participants from Pakistan Bangladesh, Thailand, Malaysia and Nigeria.
Studied Cost and Advanced Accounting along with other major subjects such as Business Law, Auditing, Economics, etc.