Syed Zuhair Ibrahim

Shipping Officer at M. H. Alshaya Company

• Qatar - Doha
• My current job since September 2018

Customer Service Officer at Welfare Bank

• India - Bengaluru
• December 2016 to March 2018

 Answers customer inquiries via phone, email, and in person
 Directs customers to online resources
 Updates customer records in the system, including notes about interactions
 Pitches ideas for improving customer care
 Creates and maintains reports about customer interactions
 Attends weekly staff meetings
 Participates in team-building activities
 Develops a rapport with customers
 Encourages customers to complete surveys
 Makes recommendations to management to improve customer experience
 Assess training needs on an ongoing basis and conduct department meetings and
training as necessary
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution

Customer Service Executive at ATS Shipping LLC

• United Arab Emirates - Dubai
• February 2016 to November 2016

 Act as main point of customer contact
 Assist in tracking shipments and providing alternative information
 Monitor shipment clearance status
 Regular follow-up and status reporting regarding container's deliveries to customers.
 Daily Master report generation and circulation.
 Complete required daily/weekly reports on time.
 Negotiating with shipping line for free days in and outside of the port.
 Follow up with customers for shipping documents (Commercial invoice /Packing list
and shipping instruction)
 Upon receiving original documents from customer open a job in the system using
flairsoft.
 Arrange and dispatch documents / send pre-alert to overseas agent.
 Prepare invoices and update entries in system and dispatch the same to customer.
 Handling Enquiries from customers on invoice and payment.
 Maintain a record of all outstanding's receivable and payable.
 Follow up on invoice payment
 To arrange payments to overseas clearing agents and truckers.

Cargo Assistant at Cambata Aviation Pvt Ltd

• India - Chennai
• June 2013 to July 2015

 Interact via telephone with customers in order to answer their queries and provide
them with rate quotations
 Actively hunt for cargo via telesales in order to ensure a full optimization of the
capacity available
 Make cargo reservations for outbound flights to ensure maximum space utilization.
 Capture full Airway Bill data, acceptance, pricing, assign ULD's, manifesting & other
requisite functions in the ORYX system, well versed in handling CROAMIS and Altea
FM system.
 Issuing delivery orders.
 Adept in handling CHAMP - ULD system, was instrumental in updating weekly
inventory report - SCM
 Coordinate with airport/sales for load planning and handling of priority shipments
 Handle export operations as per the prescribed airline standards and procedures
 Proficient in building up loads for A330-243F flight
 Oversee and monitor cargo operations to ensure smooth ground/ramp operations.
 Coordinate with Ramp team (for ramp & cargo handling) on special handling
shipments, re-forwarding of offloaded/left behind cargo.
 Ensure buildup of loads as per load plan & priority list from sales team.
Syed Zuhair: Page 3 of 3
 Handling of transshipment cargo - by air & RFS (Road Feeder Service) for prompt
onward connectivity
 Adept in export/import documentation viz., cargo manifest, loading instruction report
etc. Ensure accurate completion of all post flight activities including dispatch of
messages and completion of station file
 Update flight handling reports, monitor irregularities and discrepancies to achieve high
service and quality standards, provide necessary support in cargo commercial
activities
 Any other duties as assigned from time to time.

Cargo Officer at Cargo Service Center

• India - Chennai
• August 2012 to June 2013

 Perform the buildup and breakdown of Cargo/ courier/mail and ensure swift and safe
movement of cargo, courier and mail loads.
 Inspect, count and validate the goods/parcels at every point of breakdown/build-up,
ensuring that goods are correctly received or dispatched in accordance within
established service standards.
 Inspect, count and validate the goods/parcels at every point of delivery and
acceptance.
 Process all associated documentation (manually/through automated systems) relating
to the shipments of courier/mail.
 Ensure that all shipments of restricted articles are properly handled and processed in
full compliance with the current edition of the IATA DGR and are loaded accordingly.
 Accept and deliver Cargo, courier and mail from / to the customers, which requires a
high degree of attentiveness, speed and with a very high degree of accuracy.