Mohammed Abdul Raheem Khan

•SLA and fleet size management
•core operation and queue management
•performance analysis dashboarding
•safety and compliance frame work
•incident response crisis management

I bring over 5 years of professional experience across IT support, operations, and senior customer support roles. My background includes hands-on experience with IT support, AWS Cloud fundamentals, networking, troubleshooting, incident management, and process improvement.

In my previous role as an Operations Analyst / Process Associate at Amazon Development Center, I managed operational workflows, conducted data analysis, monitored performance dashboards, coordinated with stakeholders, and drove end-to-end tickets resolution to improve key performance metrics. Prior to that, Senior Customer Support Specialist at Primark Infotech Pvt. Ltd., I focused on technical troubleshooting, ticket resolution, incident management, and direct client communication.

I am confident that my technical skill set and operational experience make me a strong fit for your team.

My resume and supporting documents are attached for your review. I would welcome the opportunity to discuss how my background needs.

Thank you for your time and consideration.



*Attachments:*
Resume (CV)
Experience Certificates
Educational Certificates
Passport