Knowledge Management
Ntt Data
Total years of experience :8 years, 10 Months
Handling the UK based client with there Knowledge asset.
Creating the articles related to issues faced by the client.
Managing the multiple divisions and sub divisions for the client.
Communicating with the agent that has raised the incident in Service now to understand the issue.
Working on creating taxonomy as per the issue raised.
All this working is being performed in Service Now technology
Strategizing content creation for hospitality engagement
• Working on multiple branding and rebranding engagement
• Analyzing the current state of a business process by understanding web merchandising
• Ideating and improvising customer experience by website rebranding and social media campaign.
• Communicating with clients to discuss requirements, status, and issues throughout the project life cycle and
• Assured Quality of deliverable.
• Used exceptional networking and relationship-building abilities to nurture positive, professional stakeholder relations.
• Closely monitored market trends and developments, identifying and implementing key business opportunities.
• Worked collaboratively with clients to deliver faultless experiences from project mobilisation to delivery.
• Increased site traffic through targeted marketing and social media campaigns.
Leverage multiple Knowledge Management tools, technologies & concepts to support content/portal management while serving different capabilities and serving lines. Responsible for team deliverables and operational requirements. Along with On-boarding and mentoring junior members in the team. Ensure completeness and accuracy of deliverable, brand and site rules governing firm's KM portals. Ensure knowledge flow by deploying enterprise Social Media Collaboration tools/technology like Yammer to exchange information, intellectual properties, best practices and cater to practitioners requests conducting internal research and content curation. Manage day-to-day operations including - project scope confirmation, work allocation, quality review for customer site maintenance requests within the defined
Worked as an associate analyst on ERP Financial modules (Oracle 11i) - Accounts Payables, Accounts Receivables and Cash management.
· Worked on Localization tax module for India localization.
· Handled several transaction errors within Accounts payables and accounts receivables using ERP modules.
Worked as a share-point developer - project scoping, coding, testing and quality assurance.
· Worked on a couple of migration projects using share-point as a platform.
· Worked on website designing projects for member firms based on intranet and extranet sites.
· Worked on Asset management tagging and document asset repositories (DAR).