UC & C Engineer
Huawei
مجموع سنوات الخبرة :13 years, 5 أشهر
• Upgrade / Operational Responsibilities of MIS Enterprise Data Network, Cisco IP Telephony and Cisco Contact Center Express.
• Managing Routers (2800, 3800, 2900, 3900), Switches (Nexus and other) and firewall (ASA and Palo Alto) on day to day operation of computer network including troubleshooting, special projects, plans and design.
• Monitoring MIS Network and meeting defined Uptime for IP Telephony, UCCX (Unified Contact Center Express) and EDN (Enterprise Data Network)
• Follow up with Technical teams for provisioning of New Network Connectivity’s / Issues with existing connectivity’s/ Changes of existing connectivity’s.
• Providing technical support to entire south region related to Network issues regarding Data, Voice, IPCC (IP Contact Center) and Security.
• Engaged in Designing and Migration of Cisco ASA to Palo Alto Firewall.
• Deployed various Soft Switch hosted solution and integrates with Cisco CM for extended features
• Managing Cisco Call Manager 8.6 and provide Support for IP telephony and UCCX.
• Monitoring and Managing network security through Firewalls to avoid any security breaches.
• Manage and configure load balancing for Fixed Telephony Project with F5 Load Balancer.
• Maintained Network Inventory and documentation
• Worked on many VOIP service for Hosted Enterprise Telephony Solution
• Manage CDR, Cisco Historical Reports and other Contact Center Support.
• Configured Cisco AnyConnect on ASA 5540 with mobile support also
• Managing day to day operation of VOIP and other communications.
• Coordination with Vendor for support related issues of products in use.
• Provide trainings and technical assistance to Agents of Contact Center.
• Having comprehensive knowledge of SIP and other VoIP Protocols
• Managing all Enterprise Data Networks of Head offices and branches.
• Design and manage system-level Wide Area Network and LANs.
• Monitor and Design Network Connectivity of Branches with Head office to avoid any downtime.
• Engaged with ISP teams for efficient Intranet connectivity.