Rooms Operation Manager
Palm Garden Hotel
Total des années d'expérience :13 years, 8 Mois
In charge on Front Office and Housekeeping Departments
Planning on weekly activities on hotel forecast, guests survey and room improvement
Directly involve on new hiring, implementing customer recovery program and guiding the rooms department on achieving hotel requirements
Implementing and creating SOP and JD for Housekeeping and Front Office department
Attending meeting for functions and events in the hotel
Departmental trainer
Contributing ideas and advice for hotels room function and facilities
Best trainee for Hyatt Regency Saujana (Industrial Training) 1996