Emirates National Investment LLC
FM & Procurement Coordinator
Total des années d'expérience :8 years, 7 Mois
Maintaining of all the properties which includes high rise buildings, villas & warehouses.
• handling of all the escalated calls/emails from the tenants and follow up with the contractors/inhouse team until completion of work • keeping accurate records of discussions or correspondence with the tenants • Meeting with tenants
• Handling all the AMC Contractors & Adhoc (Fire Fighting & Fire Alarm, Security, Swimming Pool & Landscaping, Cleaning & Pest Control, CCTV etc.
• Monitor inhouse team & AMC Contractors Preventive Maintenance schedule and ensuring that they are being implemented as per the schedule
• Regular follow-up for open complaints with inhouse team/Contractors
• Making empty units ready for new lease
• Site inspection & visits.
• Issuance of NOC to the tenants for Fit out works inside the units.
• Collection of material requisition from all the sites
• Arranging contractors for one-time services
• Review contractor’s quotations & negotiate for pricing
• Making LPO’s and follow-up until job completion
• Reviewing of submitted invoices by all the contractors and forward them to Accounts Department.
Handle all the registered customer requests and follow-up the until the completion of work
Ensuring that all the customers receive immediate service as soon as possible
Complete Coordination with Clients, Customers, Operations Team, and Sub-Contractors.
arranging of work permits and coordinate with the execution of work
Monthly meeting with Clients to discuss the work progress
Handling complete PPMP process for AMC villas and ensuring that they are being implemented
accordingly (Maintaining PPM calendars, appointments with tenants, team allocation, sending
updates to clients with before/after PPM pictures)
Preparing of AMC related Quotations/Estimation (under the supervision of Facilities Manager)
and follow-ups until closing (Work Executed & Invoiced) of work order
Prepare & Submit Weekly & Monthly reports for status of work as per the requirement of Clients
Handling sub-contractors
Handling Complete Customer Service
Handling of escalated calls
Administering the CRM Software, Monitor the active jobs logged on the helpdesk
Generation & Customization of Client & Internal Reports
Maintaining control of access rights, security setting, and user privileges
• Communication with clients (via Telephone, Email, Meeting) to meet the necessary requirement and maintain an effective relationship.
• Carry out daily inspections, to ensure the maintenance works are being carried out properly
• Monitor the complete maintenance of Kitchen & Kitchen Equipments
• Attend regular management meetings with in house suppliers and note follow up
• Developing of monthly reports for management review
• Handling all the Facilities contractors including Maintenance, Security, Firefighting, Landscaping and Kitchen Equipments.
• Monitor the active jobs logged on the helpdesk in CRM (Customer Relationship Management Software)
•Meeting prospective customers to introduce our services to them and initiate beneficial relations and following up the meetings with quotations of comprehensive services.
•Maintaining effective relations with customers and key external parties to facilitate business.
•Ensuring customer database (existing & prospective) is maintained in order to keep contact with customers and to reach a wider customer base.
•Creating PPM Plans for all the maintenance contracts and ensuring that they are being implemented accordingly.
•Preparing Quotations/Work orders, Cost estimations
•Quotation follow-ups with clients via email/ phone calls
•Be responsible for all the work orders with the supporting and submit in accounts payable for preparing invoices
•Motivating subordinates to work to their best potential and display high levels of customer service orientation and teamwork.
•Creating the billing plans and submitting the invoices to the clients as per the billing plans and ensuring the collection of payments.
•Making phone calls to all over the United States of America to remind about the payments
•Making outbound calls to focus on delinquent accounts for the customers who are in the later stages of delinquency
•Collecting amount through electronic payment method
•Adhere to (FDCPA) Fair Debt Collections Practices Act, a state & federal law that sets guidelines for collection agencies to follow when attempting to collect a debt from a consumer
•Modifying information on FDR screens, memorize action codes, properly use forms for department networking
•specialized in skip tracing to locate customers for accounts with non working numbers or out of date contacts information
•Skip tracers also use advanced computer programs designed to track individuals who have moved.
•Meet/exceed all assigned metrics/goals for a Skip Tracer.
