Syed أمين

Manage daily network infrastructure operations and provide technical support across multiple business locations, ensuring stable and uninterrupted IT services. Monitor, troubleshoot, and maintain LAN/WAN connectivity, enterprise routing and switching environments, Cisco Catalyst 9200 and Alcatel OS6900 switches, routers, wireless access points, and other network devices. Perform installation, configuration, maintenance, and upgrades of network hardware and software, manage VLANs, network security, and PABX user administration, while continuously monitoring network performance using PRTG. Conduct site surveys, coordinate with vendors and internal teams for issue resolution, and maintain accurate technical documentation, inventory records, and operational reports to support business continuity.
Successfully managed enterprise network infrastructure across multiple sites, overseeing more than 150 network switches and 65+ IDF/SDR rooms while maintaining 99% network availability. Supported over 300 users by proactively monitoring network performance, managing core switches and VLANs, troubleshooting complex infrastructure issues, and ensuring reliable enterprise connectivity. Resolved 60+ incidents per month, consistently met SLA commitments, and contributed to a 10% reduction in network downtime through preventive maintenance, timely issue resolution, and continuous infrastructure optimization.

The candidate will provide comprehensive technical support for networking and software-related issues across diverse customer sites while actively contributing to full-cycle software project development. Key responsibilities include modernizing legacy code bases to meet current standards, conducting rigorous Web API testing, executing technical validations, and designing intuitive, user-friendly web interfaces. Working in close collaboration with project managers, the candidate will consistently meet coding and implementation milestones ahead of product releases.

Managed end-to-end technical infrastructure by resolving software bugs and technical issues at customer sites within strict SLA timelines while monitoring and maintaining customer systems and networks. Responsibilities include installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners based on ongoing requirement analyses. Additionally, they will deliver cross-functional operational and troubleshooting support across the entire organization to ensure seamless business continuity and optimal system performance.

Manage organizational computer systems, software, and network support to ensure seamless, efficient daily IT operations. Key responsibilities include providing direct troubleshooting assistance to users resolving hardware, software, and connectivity issues. Additionally, they will perform regular system updates and execute preventive maintenance across all infrastructure assets to maximize network reliability, security, and uptime.