Logistics and Quality Assurance Manager- Ecosure -India
EcoSure -The Brand Protection Division of Ecolab
Total des années d'expérience :17 years, 11 Mois
• Managed team of 30 professionals serving global clients within hospitality and food sector, ensuring efficient logistics and quality assurance processes
• Oversaw publication of quality-approved reports post-field audits for over 6 accounts, totaling more than 7000 reports annually, guaranteeing accuracy and adherence to client standards
• Led Quality Assurance team in verifying accuracy of all field operations reports and spearheaded resolution of client disputes and inquiries using standardized processes
• Proofread reports to meet service level agreement (SLA) expectations, delivering high-quality content to clients
• Coordinated with cross-functional teams to enhance QA protocols, increasing efficiency and accuracy
• Managed Travel Planning team responsible for organizing trips for field consultants across 70+ countries in EMEA and APAC regions, facilitating over 3000 in-person audits annually
• Ensured efficient trip planning and accurate location assignments to optimize Field Operations efficiency.
• Aligned assignments appropriately throughout Field Operations and identified markets for cross-training Brand Protection Advisors across various accounts.
• Successfully managed complete operations of India team, overseeing group of 35 talented professionals in delivering exceptional services to global clients
• Led Strategy and Transformation Management projects in Tourism and Hospitality sector
• Expanded knowledge of global Hospitality business environment and collaborated with colleagues across region
• Managed strategy development and execution, contributing to business transformation agendas
• Oversaw delivery of large, complex client engagements, driving organizational restructuring and service delivery improvements
• Ensured exceptional performance by maintaining high-quality deliverables and efective team management
• Played key role in business development activities, including proposal development and presentation.
• Led strategic expansion of BOS team from 3 to 35 professionals in 18 months
• Doubled business revenue from $506, 013 to $1, 160, 654 in year
• Achieved significant year-over-year growth with 56% revenue increase, 65% client service hours increase, and 56% headcount growth in BOS business
• Managed transition of 5 accounts/processes from US to India as India lead
• Oversaw team supporting 16+ accounts, managing 63, 000+ client hours annually
• Acted as practice leader, influencing change, and building stakeholder trust
• Ensured best-in-class services, meeting SLAs, and improving service delivery while maintaining stakeholder relationships.
• Duties encompassed supervising initiatives in corporate citizenship, employee engagement, and events
• Managed strategic initiatives and events across U.S
• India ofices, including large-scale internal and external projects, with budget of $700, 000
• Responsible for ensuring profitability and revenue maximization of 7 F&B outlets in Indias first Gold Certified Green Hotel with 350 rooms during its pre-opening and launch
• Ofered personalized, accurate, and prompt service to guests, and consistently improved and innovated products and services to attract more customers and maintain repeat business
• Oversaw seamless operation of outlet and coordinated special promotional events
• Maintained relationships with beverage companies, advertising, and event management agencies, and created and managed internal processes to support these activities
• Led team of 8 employees
